Joseph Marsh
Dundalk,MD
Summary
OBJECTIVE STATEMENT
Overview
8
8
years of professional experience
Work History
Dock Process Assistant
Amazon KBWI
Baltimore, MD
08.2021 - Current
- BWI5, MTN6, Lead a team of up to 60 AA’s
- Point person to drive safety, standard work as well as time management goals
- Track Inbound trailers and monitor/escalate impact on operation if any
- Mentor, coach and develop AAs, PAs, AMs, and OMs on Dock processes
- Drive and monitor logistics
- Conduct daily standups at SOS or during shift as needed to ensure AAs have the required information to succeed
- Cultivate and drive a positive work environment by engaging associates and motivating by giving them the tools to be successful
- Increased Avg CPH from 7.3 to 10.7 in 3 weeks by earning trust
- Reduce problem solve roll from 2.3% to .97%
- Increased merge adoption from 32.2% to 68.7%
- Overhaul CPI inject to increase throughput for increased reception of mixed carts
Team Member
Chick Fil A
Severn, MD
03.2017 - Current
- Provide exemplary customer service to our guests by serving them in a quick and efficient way while maintaining second mile service and staying true to chick fil a’s CORE 4 beliefs
- Operate a cash drawer accurately and efficiently
- Reduced DT wait time from 8 mins to 5.5 mins
Flow Process Assistant
Amazon Air
Baltimore, MD
10.2020 - 08.2021
- Monitor and update operations of building during a shift to help assist areas in transition points and labor needs
- Deep Dive any occurring SEV events in the warehouse and mitigate accordingly
- Track Inbound trailers and monitor/escalate impact on operation if any
- Assist Process Engineeer during NEP changes to ensure site is ready for such destination/nomenclature changes
- During SEV2 event, mitigated 20k roll risk, capturing all packages on time for CPT and CP
- Problem Solve Lead, Amazon Air
Baltimore, MD
07.2020 - 10.2020
- Oversee and assist 8 fellow associates in their daily tasks such as processing and rebuilding damaged packages, rerouting missorted freight, and processing returns
- Process sidelined hazmat packages to be re-inducted or returned
- Ensure that my fellow associates are following all safety guidelines set in place by Amazon
- Training new associates into their critical and important role as a Problem Solver and continually motivating them to ensure high productivity in the work environment
- Track the inflow and outflow of packages into the Problem Solve areas to keep an accurate count of productivity and efficiency.
Sort Air Gateway Associate
Amazon Air
Baltimore, MD
06.2020 - 07.2020
- Sort packages from the conveyor belt to designated container to be delivered to the next leg in the shipping process
- CPT (Critical Pull Time) Chasing to ensure loaded containers reach the trailer in time to make it to the next destination on time
- Open and close the containers to be loaded onto the trailers by their designated CPT.
Teller
Tower Federal Credit Union
Pasadena, MD
09.2018 - 02.2020
- As a Teller, my responsibilities were handling large amounts of cash, balancing the ATMs, and processing members' transactions quickly and accurately all while providing the best of service to our members
- Process transactions including deposits, withdrawals, loan payments, and check cashing
- Operate a cash drawer efficiently and accurately and balance said drawer at the end of the day
- Employee of the Month for customer relations
Skills
- SKILLS/STRENGTHS
- Dependable
- Always Learning
- Adaptable
- Critical Thinker
- Self-Motivated
Timeline
Dock Process Assistant
Amazon KBWI
08.2021 - Current
Flow Process Assistant
Amazon Air
10.2020 - 08.2021
07.2020 - 10.2020
Sort Air Gateway Associate
Amazon Air
06.2020 - 07.2020
Teller
Tower Federal Credit Union
09.2018 - 02.2020
Team Member
Chick Fil A
03.2017 - Current