LATIFA BOWEN SMITH-BENJAMIN
Brooklyn,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
TJ Maxx, TJX Companies
09.2019 - 01.2021
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
- Drove customer loyalty and consistent sales by introducing shoppers to store credit card and rewards program
- Managed merchandise returns and exchanges, closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Addressed customer queries and complaints, turning over to management when necessary
- Replenished queue line merchandise and organized shelves, racks, and bins for optimal appearance.
Medical Receptionist (remote)
New York Allergy And Sinus Centers
05.2017 - 02.2018
- Facilitated all communication between patients, medical staff, billing and records department
- Electronically provided patients with intake forms and other medical documents
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
BEAUTY ADVISOR
International Shoppes
03.2016 - 04.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Performed cash and credit transactions for retail and duty-free sales.
- Inspected passports and boarding passes for proof of identity and accuracy.
- Met sales goals by promoting new products and up selling with products suited to their individual needs.
- Reconciled cash drawer at end of shift, accounting for errors, and resolving discrepancies.
Film Production Assistant
Self Employed
02.2014 - 08.2019
- Provided support to the film project by assisting with flow of information between departments, performing all task as required by director, cast and crew
- Transported crew and equipment to and from set in safe and timely manner.
- Communicated with other crew members via walkie talkies to coordinated production activities.
Education
Professional Certificate - TECHNICAL THEATER PRODUCTION
UNIVERSITY OF THE WEST INDIES
St Augustine, Trinidad And TobagoSkills
- SKILLS/STRENGTHS
- Experienced with Windows and Mac OS
- Proficient with Microsoft Office Suite
- Adobe Systems Adobe Flash
- Excellent verbal and written communication skills
- Active Listening
- Customer Complaint Resolution
- Customer Engagement
- Sensitive Information Handling
Timeline
Customer Service Associate
TJ Maxx, TJX Companies
09.2019 - 01.2021
Medical Receptionist (remote)
New York Allergy And Sinus Centers
05.2017 - 02.2018
BEAUTY ADVISOR
International Shoppes
03.2016 - 04.2017
Film Production Assistant
Self Employed
02.2014 - 08.2019
Professional Certificate - TECHNICAL THEATER PRODUCTION
UNIVERSITY OF THE WEST INDIES
Similar Profiles
Emily MinterEmily Minter
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Sharese BeasleySharese Beasley
Retail Sales Associate at TJ Maxx, TJX CompaniesRetail Sales Associate at TJ Maxx, TJX Companies
Destinee ThomasDestinee Thomas
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Jeni ArmendarizJeni Armendariz
Sales Associate at TJ Maxx, TJX CompaniesSales Associate at TJ Maxx, TJX Companies
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid