Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
REBECCA EGNER
Bedminster,NJ
Summary
Overview
8
years of professional experience
Work History
Hair Club For Men And Women
Customer Relations Manager
2020.08 - Current (4 years & 1 month)
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
7 Eleven Store
Assistant Store Manager
2019.08 - 2020.09 (1 year & 1 month)
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Michael's Arts & Crafts
Customer Experience Manager
2015.07 - 2019.08 (4 years & 1 month)
Job overview
- Perform Manager On Duty (MOD) coverage for days and weekends
- Focus on driving customer service within the store and the overall operational excellence of the store and MOD activities.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Education
Kean University Union, NJ
Bachelor of Science from Business Managment
01.2025
University Overview
Union County College Cranford, New Jersey
Associate of Arts from Hotel, Restaurant, and Tourism Management
05.2018
University Overview
Skills
- SKILLS/STRENGTHS
- Organization
- Customer Service
- Time Management
- Leadership
- Creative
- Passionate
- Motivated
- Workload Management
Timeline
Customer Relations Manager
Hair Club For Men And Women
2020.08 - Current (4 years & 1 month)
Assistant Store Manager
7 Eleven Store
2019.08 - 2020.09 (1 year & 1 month)
Customer Experience Manager
Michael's Arts & Crafts
2015.07 - 2019.08 (4 years & 1 month)
Kean University
Bachelor of Science from Business Managment
Union County College
Associate of Arts from Hotel, Restaurant, and Tourism Management
Similar Profiles
Doris CarterDoris Carter
Client Specialist Coordinator at Hair Club For Men And WomenClient Specialist Coordinator at Hair Club For Men And Women
Madison QuallsMadison Qualls
Office Administrator at Hair Club For Men And WomenOffice Administrator at Hair Club For Men And Women
Julissa AmesquitaJulissa Amesquita
Member Care Specialist at Hair Club For Men And WomenMember Care Specialist at Hair Club For Men And Women