Customer Service Representative with 4 years of experience providing exceptional customer service. Committed job seeker skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Good communicator, problem solver, and resourceful. Excels in delivering high-quality customer service and resolving customer issues efficiently
Hi, I’m
Whitney Dale
Customer Service Representative
Cruger,MS
Summary
Overview
12
years of professional experience
1
Certification
Work History
ResultsCXJacksonville, FL
Customer Service Associate
10.2023 - Current
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services..
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
Mallory Community Health CenterTchula, MS
Front Desk Receptionist/Medical Records
01.2023 - 10.2023
Job overview
- Protected clients' rights by maintaining confidentiality of personal and financial information..
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
CVS HealthGreenwood, MS
Certified Pharmacy Technician
09.2021 - 04.2022
Job overview
- Verified accuracy of patient information on prescription orders.
- Help maintain patient and pharmacy records in a manner consistent way with all federal, state, and local laws and regulations as well as pharmacy policies and procedures
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
AmazonRemote
Customer Service Representative
04.2017 - 11.2021
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
WalgreensGreenwood, MS
Walgreens Pharmacy Technician
11.2020 - 05.2021
Job overview
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Family Dollar StoreLexington, MS
Assistant Manager
09.2017 - 04.2020
Job overview
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Fred's Dollar StoresLexington, MS
Assistant Manager
02.2012 - 09.2017
Job overview
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Minact Logistical ServicesCanton, MS
Material Handler
10.2012 - 10.2014
Job overview
- Maintained accurate inventory records of all received items.
- Tracked shipment information using computerized systems such as SAP or Oracle software applications.
- Used scanners to track parcel information, condition or receipt.
- Used digital database to keep records of units and stock moved.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Reported any malfunctions or damages of material handling equipment promptly.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Education
S. V Marshall High School
High school diploma
05.2009
University Overview
Skills
- Cash Handling
- Compounding Medications
- Materials Handling
- Pharmacy Technician Experience
- Typing
- Insurance Verification
- Office Organization
- Front Office Management
- Inventory Control
- Call Routing
- Administrative Support
- Mail Distribution
- Mail Sorting
- Customer Service
- Appointment Confirmation
- Package and Mail Receipt
- Scheduling
- Technical Support
- Researching Skills
- Word Processing
- Customer Assistance and Interaction
- Problem-Solving Skills
- Listening Skills
- Oral and Writing Communication
- Inbound and outbound calling
- Recordkeeping strengths
Certification
Pharmacy Technician License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
ResultsCX
10.2023 - Current
Front Desk Receptionist/Medical Records
Mallory Community Health Center
01.2023 - 10.2023
Certified Pharmacy Technician
CVS Health
09.2021 - 04.2022
Walgreens Pharmacy Technician
Walgreens
11.2020 - 05.2021
Assistant Manager
Family Dollar Store
09.2017 - 04.2020
Customer Service Representative
Amazon
04.2017 - 11.2021
Material Handler
Minact Logistical Services
10.2012 - 10.2014
Assistant Manager
Fred's Dollar Stores
02.2012 - 09.2017
S. V Marshall High School
High school diploma