Victoria Wallace
Amarillo ,TX
Summary
Dedicated customer service associate with exceptional problem-solving and communication skills. Proven ability to enhance customer experiences and collaborate effectively within teams.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Amarillo
02.2018 - Current
- Assisted customers in product selection, ensuring satisfaction and promoting repeat business.
- Responded to inquiries via phone and in-person, resolving issues efficiently to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, maintaining cash register integrity.
- Collaborated with team members to maintain store organization and merchandising standards.
Tea Barista
Pure Water and Ice Company
Abilene, TX
02.2017 - 02.2018
- Prepared and served a variety of tea beverages to customers efficiently.
- Maintained cleanliness and organization of tea bar area, ensuring compliance with health standards.
- Assisted customers with product selection, enhancing overall customer experience.
- Operated tea brewing equipment and maintained inventory levels of supplies.
Sales Associate
Walmart
Abilene, TX
01.2004 - 01.2016
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store layout.
- Operated cash register efficiently, processing transactions and handling customer payments accurately.
- Collaborated with team members to achieve daily sales targets and maintain stock levels.
Education
High School Diploma -
Stamford ISD
Stamford, TX05.2003
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
Sales strategies
POS system operation
Meeting deadlines
Upselling
Professional demeanor
Retail store operations
Adapt to diverse groups
Cleaning techniques
Guest relations
Sales training
Payment processing
Strategic planning
Inventory tracking
Sales development
Inventory control
Policy and procedure adherence
Merchandise display
Product recommendations
Order processing
Sales goals attainment
Display setup
Brand promotion
Point of sale operation
Negotiation tactics
Relationship selling
Product promotions
Business development
Persuasion techniques
Sales trends
Shipment processing
Promotional support
Fraud detection
Fitting room maintenance
Timeline
Customer Service Associate
Lowes Home Improvment
02.2018 - Current
Tea Barista
Pure Water and Ice Company
02.2017 - 02.2018
Sales Associate
Walmart
01.2004 - 01.2016
High School Diploma -
Stamford ISD