Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joseph Martin

West Palm Beach,FL

Summary

Adept at network troubleshooting and fostering client relationships, I enhanced customer satisfaction at AT&T through top-notch connectivity solutions and training. My expertise in fiber optic splicing and commitment to excellence ensured projects met stringent quality and safety standards, significantly boosting referral rates.

Professional field expert with proven capability in delivering technical solutions and optimizing on-site operations. Strong analytical and problem-solving skills, adept at equipment maintenance, troubleshooting, and system installations. Collaborative team player focused on achieving results and adapting to evolving project demands. Recognized for reliability, technical proficiency, and effective communication.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Field Engineer

Truenet Communications
02.2024 - Current
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.

Network Field Technician

AT&T
07.1998 - 05.2023
  • Enhanced customer satisfaction through prompt troubleshooting and resolution of connectivity problems.
  • Facilitated smooth transitions during system upgrades by providing hands-on training and guidance to end-users as needed.
  • Efficiently balanced multiple tasks simultaneously, prioritizing work according to urgency and impact on overall system performance.
  • Assisted in the design and deployment of new networks, contributing technical expertise to ensure optimal performance from day one.
  • Demonstrated exceptional professionalism and commitment to excellence by consistently adhering to company policies and safety guidelines.
  • Contributed to the successful completion of key projects by collaborating closely with cross-functional teams.
  • Maximized customer satisfaction ratings by utilizing excellent communication skills when coordinating with both internal teams and external vendors.
  • Ensured compliance with industry standards in all installations, upgrades, and repairs of network components.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Alarm Installation Technician

American Alarm Systems
08.1993 - 06.1998
  • Increased customer referrals through exceptional communication skills, addressing client concerns promptly and professionally.
  • Safeguarded company reputation by adhering to strict safety protocols during each stage of an installation project.
  • Collaborated with other technicians on large-scale projects to expedite completion times without compromising quality or safety standards.
  • Enhanced security for clients through meticulous installation of alarm systems and surveillance equipment.
  • Developed long-lasting professional relationships with clients based on trustworthiness, reliability, and expertise.

Education

Associate of Arts - Interior Architecture

Palm Beach State College
Lake Worth, FL

Skills

  • Field data collection
  • Relationship building
  • Field production
  • Team communication
  • Fiber optic splicing
  • Network troubleshooting
  • Electrical safety
  • IP addressing
  • Cable management
  • Telecommunications
  • Hardware maintenance
  • Equipment installation

Certification

  • First Aid Certification
  • Network Cabling Specialist(NCS)- Electronics Technicians Association International(ETA International).
  • Competency in Trenchwork AT&t 2023

Languages

English
Full Professional

Timeline

Field Engineer

Truenet Communications
02.2024 - Current

Network Field Technician

AT&T
07.1998 - 05.2023

Alarm Installation Technician

American Alarm Systems
08.1993 - 06.1998

Associate of Arts - Interior Architecture

Palm Beach State College

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Joseph Martin