Joseph Martin
Akron,OH
Summary
Seasoned professional with a robust background in project management and customer service, notably at Roy Hobbs Diamond Enterprises. Excelled in regulatory compliance and crew assignment, enhancing operational efficiency and client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Manager
Roy Hobbs Diamond Enterprises
Ft. Myers, FL
03.2024 - 05.2025
- Assigns crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
- Remains calm and professional in stressful circumstances and effectively diffused tense situations.
- Organizes team activities to build camaraderie and foster a pleasant culture.
- Manages various sites verifying their operational readiness.
- Assists clients with exceptional customer care.
- Issues rulings on complex baseball plays including tag-outs and force-outs.
- Maintains punctual and efficient games by starting on time and making quick and accurate calls.
- Inspects game sites for compliance with regulations or safety requirements.
- Demonstrates deep and practical knowledge and understanding of official rules of game.
- Executes high-pressure decisions, awarded points and imposed penalties under time constraints.
- Explains rules, regulations and league guidelines to players and coaches.
- Resolves claims of rule infractions or complaints by participants, assessing any necessary penalties.
Premises Technician
AT&T
Akron, OH
06.2013 - 06.2024
- Tracked and finalized work orders by logging resolved issues and services completed.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Employed advanced testing tools to diagnose technical problems.
- Positioned and terminated cables and wiring.
- Assisted in the installation of new electrical wiring, outlets, switches and circuit breakers.
- Ensured that all safety protocols were followed while performing maintenance tasks.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Tested connections to verify power supplies and communication link functionality.
- Drove revenue by promoting products and services for sales conversions.
- Assembled and installed communication equipment.
- Provided technical support and training to users on telecommunications equipment and software.
Sales Manager
Rent A Center
Akron, OH
01.2011 - 05.2013
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Coordinated Daily Field Reports (DFRs) and distributed to staff.
- Supported sales team members to drive growth and development.
- Executed strategic sales plans to expand customer base and revenue.
- Maintained accurate records of all transactions between customers and company representatives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Coached, developed and motivated team to achieve revenue goals.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Directed sales strategy, growth initiatives and client maintenance to enhance existing accounts.
- Increased sales volume by providing expert support to new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Agent
Country Inns & Suites
Akron, Ohio
01.2007 - 05.2011
- Received guests warmly at reception and conducted check-ins with a pleasant demeanor.
- Facilitated the check-in process by informing guests of the hotel's various amenities, services, and local attractions.
- Managed cash drawer responsibly throughout shift.
- Recorded occupancy details as well as guest-related data through computer systems and manual logs.
- Processed incidental expenses through both manual entry and computer systems.
- Resolved customer complaints promptly and courteously.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
- Issued room keys and escort instructions to bellhops.
- Facilitated communication via telephone systems.
- Addressed customer needs in a timely manner.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Computed bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Skills
- Crew assignment
- Quality control
- Regulatory compliance
- Customer inquiries
- Operational readiness
- Project management
- Cable installation
- Network troubleshooting
- Customer service
- Technical support
- Equipment maintenance
- Safety protocols
- Inventory management
- Cash Handling
- Management
Certification
- CFOT - Certified Fiber Optic Technician
- OSHA Certification
- Certified Umpire (Top 5 out of 100)
- CPR Certified
Timeline
Field Manager
Roy Hobbs Diamond Enterprises
03.2024 - 05.2025
Premises Technician
AT&T
06.2013 - 06.2024
Sales Manager
Rent A Center
01.2011 - 05.2013
Front Desk Agent
Country Inns & Suites
01.2007 - 05.2011
- CFOT - Certified Fiber Optic Technician
- OSHA Certification
- Certified Umpire (Top 5 out of 100)
- CPR Certified