David De La Rocha
La Habra,CA
Summary
Senior Manager experienced in Home Improvement retail, driving sales growth and enhancing customer experience through effective leadership and inventory management. Delivered efficient operations by managing installation schedules and training teams focused on craftsmanship and retention. Oversaw various departments, implementing standards to reduce losses and improve inventory control.
Overview
19
19
years of professional experience
Work History
Installation Manager
Closet World
Industry, CA
05.2021 - Current
- Coordinated Closet World installation schedules and crew assignments to ensure timely project completion.
- Manage installer development to create a motivated team that thrives on high quality craftsmanship in a high paced environment
- Addressed and resolved field issues collaboratively with customers, sales teams, and installers to maintain project integrity.
- Oversaw existing and new contracts, enhancing customer service experience through effective communication and support.
Assistant Manager
Lowes
La Habra, CA
02.2013 - 04.2021
- Managed operations across multiple departments in large store generating $42b in annual revenue.
- Developed and trained a customer-focused team, enhancing employee retention efforts.
- Established inventory standards to mitigate losses from shrinkage and improve accuracy in counts.
Shop Manager
De La Rocha Cabinets
La Habra, CA
01.2008 - 01.2012
- Oversaw $1.1m family business operations, leading a team of 9 employees.
- Designed and managed Cabinet Vision production and installation workflows.
- Ensured adherence to production and installation standards, enhancing overall shop accountability.
Education
High School Diploma -
Whittier High School
Whittier, CASkills
- Project management
- Crew assignment
- Contract management
- Field resolution
- Operational efficiency
- Performance analysis
- Deadline management
- Scheduling coordination
- Leadership & Team Management
- Communication
- Adaptability
- Conflict resolution
- Customer Service Excellence
LANGUAGES
English (fluent), Spanish (fluent)
Timeline
Installation Manager
Closet World
05.2021 - Current
Assistant Manager
Lowes
02.2013 - 04.2021
Shop Manager
De La Rocha Cabinets
01.2008 - 01.2012
High School Diploma -
Whittier High School