Joseph Martin
Henrico,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
Certifications
17
17
years of professional experience
Work History
Associate Manager
Bonzico LLC (Killa Dillas)
Richmond, VA
05.2023 - Current
- Supervised daily operations to ensure efficient service delivery in a fast-paced environment.
- Ensured continuity of service and support during the manager's absence.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Ensured compliance with company regulations, laws, and safety standards.
- Identified opportunities for process improvements and increased efficiency.
Manager/Cellarman
Strangeways Brewing
Richmond, VA
10.2019 - 07.2023
- Supervised daily operations and ensured compliance with health and safety standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated staff schedules to optimize workflow and maintain coverage during peak hours.
Manager
Affectionate Pet Care
Fairfax, VA
06.2009 - 08.2019
- Managed daily operations of pet care services while coordinating staff schedules to ensure service efficiency.
- Developed training programs for new employees on pet handling and customer service.
- Evaluated staff performance and implemented corrective actions to maintain service quality.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Built strong client relationships to boost customer satisfaction and loyalty.
Education
CPCA Certification - CPC Medical Coding
J Sargeant Reynolds Community College
Richmond, VA06-2026
Full-Stack Development Certificate - Web Application Development
Coding Dojo
Bellevue, WA11-2021
Skills
- Medical coding
- Compliance management
- Client relations
- Data analysis
- Team leadership
- Process improvement
- Time management
Certification
CPCA Certification
Timeline
Associate Manager
Bonzico LLC (Killa Dillas)
05.2023 - Current
Manager/Cellarman
Strangeways Brewing
10.2019 - 07.2023
Manager
Affectionate Pet Care
06.2009 - 08.2019
CPCA Certification - CPC Medical Coding
J Sargeant Reynolds Community College
Full-Stack Development Certificate - Web Application Development
Coding Dojo