Elizabeth Franks
Fremont,OH
Summary
Competent, conscientious, and detail-oriented professional skilled in data analysis, processing, and reporting with successful experience in both healthcare and financial services. Quick study, able to understand, assimilate, and convey new requirements with good presentation and people skills while maintaining a drive for continuous improvement.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Accelerated Tax Associate
H&R Block
01.2022 - 01.2024
- Conducted face-to-face tax interviews with clients
- Prepared complete and accurate tax returns
- Generated business growth, increased client retention, and offered additional products and services
- Provided IRS audit support
- Supported office priorities through teamwork and collaboration.
Member Services Representative
Fremont Federal Credit Union
07.2021 - 01.2022
- Handled transactions for members, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Perceived member needs, provided information on new products and services, and directed members to branch representatives as needed
- Reconciled cash drawers at the end of your shift, counted and packaged coins and currency, turned in any excess or damaged currency to head teller
- Delivered an excellent level of customer service while providing assistance with a smile to each and every member.
Machine Operator
Kraft Heinz Company
12.2017 - 02.2019
- Gained skills in food production, cleaning, distribution, and quality control process while paying close attention to heavy equipment operations
- Developed a deeper understanding of commercial awareness
- Followed safety procedures while repairing, cleaning, or adjusting heavy equipment
- Followed correct policy and procedures to maintain continuous improvement throughout factory.
Registered Medical Assistant
NOMS Healthcare
09.2016 - 03.2017
- Recorded patients' medical history, vital statistics, or information such as test results in medical records
- Operated x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests
- Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Obtained blood specimens by performing venipuncture and fingersticks
- Tracked inventory and ordered medical, lab, or office supplies or equipment as needed.
Certified Pharmacy Technician
CVS Pharmacy, Ohio
03.2014 - 08.2016
- Prepared new prescription and refill requests for patients
- Processed prescriptions electronically and ensured all information was complete and accurate
- Dispensed, packaged, and labeled medications for patients per the prescription and/or provider’s orders
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
- Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.
Education
Certificate of Completion in Medical Assisting - Medical Assisting
Vanguard-Sentinel Adult Career And Technology Cent
Fremont 09.2007 - 05.2008
Skills
Team Leadership
Specialized in Training
Manufacturing
Microsoft Powerpoint
Financial Services
Medical Coding
Medical Records
Phlebotomy
Triage
Inventory Specialist
Quality Assurance
Venipuncture
Patient Care
Anatomy Knowledge
EMR Systems
Continuous Improvement
Phone Etiquette
Medical Billing
Hospital Experience
ICD Coding
Vital Signs
Immunization Administration
Injection Administration
Physiology Knowledge
Quality Assurance
Accounting
Medical Terminology
Laboratory Experience
CPT Coding
Supervisor Experience
Pharmacy Technician Experience
Medical Office Experience
ICD-10
Insurance Verification
Machine Operator
Medical Scheduling
Nursing
Experience Administering Injections
Medical Imaging
HACCP
Food production
Organizational skills
Food safety
Communication skills
FDA regulations
Quality control
Quality assurance
Manufacturing
Continuous improvement
Laboratory experience
Supervising experience
Leadership
Data analysis skills
Risk management
Training & development
Customer service
Hospital experience
Phlebotomy
Medical coding
Medical records
Financial services
Windows
Cash register
Hospitality
Specimen collection / processing
EMR systems
Physiology knowledge
Anatomy knowledge
Medical terminology
ICD coding
Tax experience
Cash handling
QuickBooks
Clerical experience
ICD-10
Sales
Vital signs
Certification
RMA
Timeline
Accelerated Tax Associate
H&R Block
01.2022 - 01.2024
Member Services Representative
Fremont Federal Credit Union
07.2021 - 01.2022
Machine Operator
Kraft Heinz Company
12.2017 - 02.2019
Registered Medical Assistant
NOMS Healthcare
09.2016 - 03.2017
Certified Pharmacy Technician
CVS Pharmacy, Ohio
03.2014 - 08.2016
Certificate of Completion in Medical Assisting - Medical Assisting
Vanguard-Sentinel Adult Career And Technology Cent
09.2007 - 05.2008