Joseph Martinez
Glendale,Arizona
Summary
As someone who is valued for their willingness to learn, goal-oriented mindset, vigorous work ethic, and energetic demeanor, I believe I am suitable for jobs that allow me to problem-solve, work with others, and display my passion for personal and communal growth. Through volunteer, I have learned to focus my time on building relationships. My relationships with others have allowed me to understand more about myself. I seek challenges, new opportunities, and the desire to make an impact. Going above and beyond my roles have allowed me to become a respected and necessary piece in every environment that I pursue.
Overview
4
4
years of professional experience
Work History
Party Manager
The Rush Fun Park
Peoria, AZ
05.2021 - 08.2021
- Organized and coordinated children birthday events while focusing on delivering superior customer service.
- Took reservations by phone and walk-in, keeping scheduling demands managed in order to avoid overbooking.
- Conducted inventory, stocking and merchandising to track supplies and placed weekly orders.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Managed schedule effectively to plan and carry out as many as 50 parties per month.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Upsold high-profit items such as party packages and meal sizes to enhance sales numbers.
Youth Group Leader
St. Thomas More Catholic Church
Glendale, AZ
08.2018 - 07.2021
- Planned weekly groups as well as special events, small groups, and overnight retreats.
- Educated potential participants on available services and processes to engage in program.
- Worked with stewardship to promote responsible biblical stewardship.
Shift Lead
The Rush Fun Park
Peoria, AZ
04.2021 - 05.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and risk.
- Completed store opening and closing procedures.
Guest Services
The Rush Fun Park
Peoria, AZ
05.2020 - 04.2021
- Adhered to company policies, safety procedures and performance standards.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies on trampolines.
- Cleaned trampolines and attractions to reduce spread of germs and bacteria.
- Oversaw snack shop, sold food items to customers, and maintained sufficient stock of products and supplies to meet expected needs.
Education
High School Diploma -
Brophy College Preparatory
Phoenix, ArizonaFinance
Arizona State University
Tempe, AZ 08.2021 - Current
Skills
Time management
Social Media Skills
MS Office Suite
Multitasking abilities
Problem-solving Skills
Communication Skills
Energetic
Commitment to Quality and Service
Networking and relationship building
Determined Work Ethic
Dependent
Bilingual (Spanish)
Team Player
Customer Service Skills
References
Lisa Totter, The Rush Fun Park
Marie.totter@yahoo.com, (602) 299-6312
Angela Chambers, St. Thomas More Catholic Church
angelaachambers@gmail.com, (623) 810-9163
Timeline
Finance
Arizona State University
08.2021 - Current
Party Manager
The Rush Fun Park
05.2021 - 08.2021
Shift Lead
The Rush Fun Park
04.2021 - 05.2021
Guest Services
The Rush Fun Park
05.2020 - 04.2021
Youth Group Leader
St. Thomas More Catholic Church
08.2018 - 07.2021
High School Diploma -
Brophy College Preparatory