Joseph Martinez
Midland,TX
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
16
16
years of professional experience
Work History
Branch Manager
ABC Supply Co. Inc.
San Antonio, TX
06.2025 - Current
- Led branch operations, ensuring compliance with safety standards and company policies.
- Developed and implemented strategies to enhance customer service and satisfaction.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering professional growth and improving team performance.
- Analyzed sales data to identify trends, driving targeted marketing initiatives.
- Streamlined workflows by introducing process improvements, increasing operational efficiency.
- Cultivated relationships with suppliers, negotiating contracts for favorable terms and pricing.
- Conducted regular performance evaluations, aligning team goals with organizational objectives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Outside Sales Representative
ABC Supply Co. Inc.
Lubbock, TX
03.2024 - 05.2025
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market research to identify emerging trends and customer needs.
- Delivered product presentations and demonstrations to prospective clients effectively.
- Collaborated with internal teams to optimize inventory management and logistics processes.
- Implemented innovative sales strategies that enhanced client engagement and retention rates.
- Trained and mentored junior sales representatives on best practices and company policies.
- Negotiated contracts with suppliers to secure favorable terms for the company's offerings.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Store Manager
McCoy's Building Supply
Lubbock, TX
06.2012 - 02.2024
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Approved regular payroll submissions for employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed and implemented successful staff incentive programs to motivate employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Negotiated prices, terms of sales and service agreements.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Maintained current knowledge of evolving changes in marketplace.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Set and achieved company defined sales goals.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Built diverse and consistent sales portfolio.
- Attended trade shows and conferences regularly to increase brand visibility.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked with estimating team to ensure blue prints and takes offs where to customers standards.
Sales Associate
White Lumber Supply
Port Isabel, TX
09.2009 - 03.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Criminal Justice
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXHigh School Diploma -
Hanna High School
Brownsville, TX06-2009
Skills
- Staff training/development
- Program Administration
- Promotional planning
- Assignment Delegation
- Teamwork and Collaboration
- Employee Motivation
- Revenue Generation
- Sales professional
- Relationship Building
Timeline
Branch Manager
ABC Supply Co. Inc.
06.2025 - Current
Outside Sales Representative
ABC Supply Co. Inc.
03.2024 - 05.2025
Store Manager
McCoy's Building Supply
06.2012 - 02.2024
Sales Associate
White Lumber Supply
09.2009 - 03.2012
Criminal Justice
The University of Texas At Brownsville And Texas Southmost College
High School Diploma -
Hanna High School