Joseph Massey
Aiken,SC
Summary
I am an excellent customer service representative with outstanding communication skills. I have 8 years of experience in the workforce and customer service help. I have very good communication skills that will allow me to be clear and helpful to your customers. I am very hardworking, polite, and a great salesmen.
Overview
9
9
years of professional experience
Work History
General Manager
Marcos's Pizza
Aiken, SC
10.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Owner Operator
Blimpie
Aiken, SC
12.2021 - Current
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Sales Associate
AT&T
Aiken, SC
05.2020 - 12.2021
- Greeting customers with excellent customer service
- Provided information for customers
- Worked on electronic devices(fixing phone screens, cameras, iPads, and phones internally)
- Assisted customers in paying bills, new sales and service plan needs.
- Responded to calls for at home help.
- Store upkeep( cleaning, organizing ).
- Helped with inventory counts, schedule planning.
- Repaired broken, cracked, or damaged electronics.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
General Manager
Firehouse Subs
Aiken, SC
07.2016 - 05.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
Education
High School Diploma -
Mayfield Christian Academy
Aiken, SC05-2019
Skills
- Marketing expertise
- Business Planning
- Staffing
- Hiring
- Job Skill Building
- Critical Thinking
- Excellent Communication
Timeline
General Manager
Marcos's Pizza
10.2024 - Current
Owner Operator
Blimpie
12.2021 - Current
Sales Associate
AT&T
05.2020 - 12.2021
General Manager
Firehouse Subs
07.2016 - 05.2021
High School Diploma -
Mayfield Christian Academy