Joseph Matthews
Lansing,IL
Summary
Computer and cybersecurity expert with strengths in team building and driving positive results. Focused on helping businesses safeguard sensitive data from hackers and cyber-criminals. Excellent skills in graphic design, image processing, copywriting, and video editing. Experience in searching through data-sets to detect threats and anomalies and administering metrics to maintain security processes and controls. Very Detail-oriented and methodical with clear style and diligent approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven track record of maintaining efficient office operations be demonstrating excellent time management and problem-solving skills, leadership and professionalism.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Clerk
Cook County Clerk's Office
06.2024 - Current
- Navigate Case Management System (Odyssey)
- Proficient in Microsoft Office, i.e Excel, Word
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Proceed passport application directed to the U.S. Department of State
- Comply with Clerk’s office policies and procedures
IT SUPPORT
Berger Schatz
12.2022 - 03.2023
- Responsible for Information Technology including Help Desk, Network Infrastructure
- Implemented Windows 10 image utilizing Microsoft's LTI methodology
- Implemented security solutions to address malware protection and intrusion protection
- Setup workstations and printers
- Improved user satisfaction by investing in employee-focused IT support solutions that enhanced productivity across the organization.
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
Driver
Vehiship
12.2022 - 02.2023
- Documenting damages to vehicles
- Driving vehicles safely to rail yards.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
Office Service Supervisor
Berger Schatz
04.2008 - 12.2023
- Coaching and development of employee's
- Faxed and copied documents for outgoing and internal mail delivery
- Developed strong relationships with external partners, facilitating timely delivery of goods and services to the office.
- Ensured compliance with company policies and local regulations through regular audits of internal processes and documentation practices.
- Managed inventory control procedures, reducing excess stock levels and preventing supply shortages.
Office Services Clerk
Greenberg Traurig
09.2002 - 08.2007
- Faxed and copied documents processed outgoing and internal mail and processed of courier packages
- Maintained the stock levels for the copier area and secretarial stations with paper and toner
- Assisted with office moving and setting up office equipment for conference events
- Transported documents to and from Federal Court and Circuit Court Offices
- Distributed incoming mail from shipments, couriers and postal delivery to multiple departments within organization.
- Used scanner to scan important documents into computer system.
Education
Bachelor Of Science - Information Systems And Cybersecurity
Columbia Southern University
Orange Beach, AL01.2020
Associates Of Applied Science - Graphic Design
Westwood College
Chicago, IL08.2014
Skills
- Cybersecurity
- IT Support
- Problem Solving
- Training and Development
- Customer Service
- Leadership and Management
- Adaptability and Flexibility
- Self Sufficient
- Ability to multi-task
- Goal Oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Switching, Routing and Wireless Essentials Cisco Networking Academy Program- Sept. 2024
- Introduction to Networking Cisco Networking Academy Program - Jul. 2024
Timeline
Office Clerk
Cook County Clerk's Office
06.2024 - Current
IT SUPPORT
Berger Schatz
12.2022 - 03.2023
Driver
Vehiship
12.2022 - 02.2023
Office Service Supervisor
Berger Schatz
04.2008 - 12.2023
Office Services Clerk
Greenberg Traurig
09.2002 - 08.2007
- Switching, Routing and Wireless Essentials Cisco Networking Academy Program- Sept. 2024
- Introduction to Networking Cisco Networking Academy Program - Jul. 2024
Bachelor Of Science - Information Systems And Cybersecurity
Columbia Southern University
Associates Of Applied Science - Graphic Design
Westwood College
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