Jenna Armstrong
Saint Albans
Summary
Professional with experience in client-facing roles, adept at managing front desk operations and ensuring smooth office functionality. Recognized for strong interpersonal skills, effective communication, and ability to adapt to dynamic environments. Proven track record of collaborating with teams to achieve results, maintaining high standards of service and reliability. Skilled in handling administrative tasks, scheduling, and providing exceptional customer support while maintaining welcoming atmosphere. Occasionally performing presentations at events in front of elected officials.
Overview
5
5
years of professional experience
Work History
Receptionist Intern, Deputy Clerk
Kanawha County Commission and Clerk's Office
05.2020 - Current
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Prepared and presented multiple agenda items to elected officials at Kanawha County Commission meetings.
- Worked multiple elections, handling sensitive content and working closely with professionals.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
Social Media Manager
West Virginia Public Safety Expo
01.2022 - 01.2024
- Created and implemented systems and processes for monitoring media coverage.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Created and managed social media campaigns to increase brand engagement.
Education
Bachelor of Arts - Business
Marshall University
12-2024
High School Diploma -
Riverside High School
05-2020
Skills
- Strong organization
- Visitor assistance
- Data entry
- File management
- Multi-line phone system operation
- PC proficient
- Public speaking
Timeline
Social Media Manager
West Virginia Public Safety Expo
01.2022 - 01.2024
Receptionist Intern, Deputy Clerk
Kanawha County Commission and Clerk's Office
05.2020 - Current
High School Diploma -
Riverside High School
Bachelor of Arts - Business
Marshall University
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