Joseph Maurancy
Queens,NY
Summary
Dynamic Station Supervisor at NYCTA with a proven track record in operational efficiency and team oversight. Expert in enhancing customer satisfaction through effective communication and environmental awareness. Successfully managed labor assignments, ensuring a clean and safe environment while resolving customer concerns swiftly, fostering trust and loyalty.
Overview
27
27
years of professional experience
Work History
Station Supervisor
NYCTA
02.2022 - Current
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Collaborated with staff members to enhance customer service experience and exceed NYCTA goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
CTA
NYCTA
04.1999 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of NYCTA services and creating welcoming, positive experiences.
- by providing a clean , safe and sanitary environment for our customers and employees.
Education
Associate of Science - License Practical Nurse
Med Life Institute
Naples, FL07-2013
High School Diploma -
Washington High School
Brooklyn, NY12-1994
Skills
- Environmental awareness
- Operational efficiency
- Incident investigation
- Transportation
- Operations management
- Team oversight
- Effective communication
Timeline
Station Supervisor
NYCTA
02.2022 - Current
CTA
NYCTA
04.1999 - 02.2022
Associate of Science - License Practical Nurse
Med Life Institute
High School Diploma -
Washington High School