Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicholas Figueiredo Correa Bento

Orlando,FL

Summary

Professional with strong background in station operations, focused on maximizing efficiency and safety. Skilled in team leadership, conflict resolution, and adapting to dynamic environments. Known for effective communication, problem-solving abilities, and delivering results. Reliable team player with strong commitment to operational excellence.

Overview

5
5
years of professional experience

Work History

Station Supervisor

Breeze Airways
04.2024 - Current
  • Maintained high levels of customer satisfaction with prompt resolution of issues and concerns.
  • Led a team of employees in meeting performance goals through effective training and coaching.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Streamlined communications between departments to improve overall efficiency within the station environment.

Account Manager

Swissport
06.2023 - 04.2024
  • Company Overview: Virgin Atlantic - Orlando FL
  • Addressed problems with accounting and service delivery to maintain and enhance client satisfaction
  • Built and strengthened long-lasting client relationships based on accurate customer service and customer-centric terms
  • Employee Scheduling
  • Ensure a safe and secure work environment between client and customer
  • Monitored and analyzed customer feedback to identify opportunities for improvement
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Assistant Manager

Azul Brazilian Airlines & Breeze Airways
11.2021 - 07.2023
  • Company Overview: Orlando, FL
  • GSC & CRO Certified
  • Special Assistance Team (SAT) Emergency safety responder certified
  • Collaborated closely with employees to promote a culture of safety and security
  • Spearheaded the development and implementation of a comprehensive incident response plan to mitigate security breaches, ensuring business continuity and minimizing data loss
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Created, prepared, and delivered reports to various departments
  • Orlando, FL

Supervisor

PVH
10.2019 - 12.2021
  • Company Overview: Orlando, FL
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Education

Bachelor's degree - Business

Valencia College
Orlando, FL
05.2026

Skills

  • Microsoft Word Specialist Certified
  • Power Point Specialist
  • Excel Specialist
  • Safety & Security management
  • Audit & Training
  • Airline Operations
  • Operational Efficiency
  • Environmental awareness
  • Incident Investigation
  • Operations Management

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Station Supervisor

Breeze Airways
04.2024 - Current

Account Manager

Swissport
06.2023 - 04.2024

Assistant Manager

Azul Brazilian Airlines & Breeze Airways
11.2021 - 07.2023

Supervisor

PVH
10.2019 - 12.2021

Bachelor's degree - Business

Valencia College

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Nicholas Figueiredo Correa Bento