Joseph McFarland
Philadelphia,PA
Summary
Food Service Leader experienced in managing inventory, sales planning, and reporting. Achieved improved team performance and increased customer satisfaction through effective employee training and operations management. Focused on delivering high-quality service and fostering a collaborative team environment.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Food Service Manager
Tony and Nicks Steaks
Philadelphia
01.2024 - Current
- Managed daily food service operations for Tony and Nicks Steaks dining room and kitchen.
- Supervised kitchen staff and coordinated shift assignments with restaurant service needs.
- Monitored food safety standards and enforced sanitation procedures across service areas.
- Maintained records of food inventory, supplies, and equipment.
- Resolved customer complaints promptly in a professional manner.
- Coordinated catering services for special events within the facility.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Educated new hires on specific job functions to ensure smooth operations.
Food Service Worker
John’s Roast Pork
Philadelphia, PA
10.2022 - 01.2024
- Assisted customers with menu questions and order changes quickly
- Coordinated team workflow during rush periods and supported new staff
- Operated cash register and handled customer payments at counter
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory levels of food items used during meal services.
Education
South Philadelphia High School
Philadelphia, PAGirard Academic Music Program (GAMP)
Philadelphia, PASkills
- Food safety compliance
- Food safety
- Operations management
- Inventory control
- Ordering supplies
- Order management
- Team leadership
- Customer service
Certification
- ServSafe Certification
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Food Service Manager
Tony and Nicks Steaks
01.2024 - Current
Food Service Worker
John’s Roast Pork
10.2022 - 01.2024
South Philadelphia High School
Girard Academic Music Program (GAMP)