Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOSEPH MCHUGH

Wilmington,DE

Summary

Energetic and personable with knack for problem-solving and passion for helping others. Possesses foundational knowledge in customer service and conflict resolution, and demonstrates strong communication and organizational skills. Committed to delivering exceptional support and fostering positive client relationships to drive success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Office Support Coordinator

CSC
12.2023 - Current
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.

Front Desk Associate

Planet Fitness
05.2022 - 09.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Performed basic daily bookkeeping tasks.

Education

Bachelor of Science - Media Design

Wilmington University
New Castle, DE
06-2023

Skills

  • Project management
  • Appointment scheduling
  • Data entry
  • Documentation and recordkeeping
  • Time management
  • Attention to detail
  • Team collaboration
  • Basic Python, and JavaScript Knowledge

Certification

Currently enrolled in an online course for Computer Science. The program is called MIMO. I have a certificate in JavaScript, currently woking on Python and SQL.

Timeline

Associate Office Support Coordinator

CSC
12.2023 - Current

Front Desk Associate

Planet Fitness
05.2022 - 09.2023

Bachelor of Science - Media Design

Wilmington University

Similar Profiles

CREATE PROFILE