Joseph Mckinney
Vancouver,WA
Summary
Account Manager/Senior Project Manager with a proven track record at Nashville Office Interiors, excelling in client relationship management and customer satisfaction. Skilled in fostering long-term partnerships and enhancing client retention through exceptional service and account management. Demonstrates strong teamwork and collaboration, ensuring client needs are met with efficiency and precision.
I have had the privilege of managing the statewide account through contract #238 for the State of Tennessee under four different Governors along with various administrative Commissioners as appointed by the residing Governor.
I currently manage accounts from the largest agencies throughout the State. I also work hand in hand with designers both from Nashville Office Interiors (NOI) and The State of Tennessee as well as 3 separate installation companies. We have now held the contract with the State for over 24 years and have managed well over $100M of furniture throughout the State. I work closely with the CPO’s office as well as the CFO and commissioner of General Services office.
Overview
38
38
years of professional experience
Work History
Account Manager/Senior Project Manager
Nashville Office Interiors
01.2000 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Sales
Mid South Business Furniture
11.1986 - 01.2000
Started in the warehouse making deliveries and within 6 months was introduced and trained in sales of Commercial furniture.
Education
No Degree - Music Education
Trevecca Nazarene University
Nashville, TN01.1986
High School Diploma -
Lexington High School
Lexington, SC05.1981
Skills
- Account Management
- Customer Service
- Client Relations
- Teamwork and Collaboration
- Space Planning
- Goal-Oriented
- Customer Satisfaction
Timeline
Account Manager/Senior Project Manager
Nashville Office Interiors
01.2000 - Current
Sales
Mid South Business Furniture
11.1986 - 01.2000
No Degree - Music Education
Trevecca Nazarene University
High School Diploma -
Lexington High School
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