Joseph M. Dew
Easton,PA
Summary
Dynamic customer service professional with a proven track record at Enterprise Mobility, excelling in customer complaint resolution and effective communication. Adept at problem-solving and quick decision-making, I consistently enhance customer satisfaction and streamline operations, ensuring a seamless rental experience. Committed to teamwork and attention to detail in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
09.2025 - Current
- Handle rental contracts, advise customers of rental policies while following company procedures
- Explain and Sell company-owned products to customers
- Greet and answer customer questions and provide assistance based on each customer's needs and requests
- Handle customers concerns and complaints
- Accept rental returns, close out contracts
Vehicle Service Attendant
Enterprise Mobility
03.2023 - 09.2025
- Communicated car maintenance needs to dealerships and auto body accounts
- Provided pick-up and drop-off service to customers
- Prepared cars for rental
Sales Associate
Dick's Sporting Goods
10.2023 - 05.2024
- Serve customers by identifying their needs, making suggestions, and obtaining product from the stockroom
- Provide outstanding customer service by searching for out-of-stock items in other store locations and placing on-line orders
- Assist with inventory deliveries and track inventory supply
- Set-up in store displays in accordance with corporate schematics
Education
High School -
Freedom High School
Bethlehem, PA05.2023
Some College (No Degree) - Business
Northampton Community College
Bethlehem, PASkills
- Team collaboration
- Customer complaint resolution
- Communication
- Customer service
- Quick decision-making
- Teamwork
- Attention to detail
- Problem solving
- Effective communication
- Time management
Team Oriented Skills
- Collaborated with branch team, communicating minute-to-minute updates in order to provide excellent customer service
- Varsity basketball player - quick communication on the court, work closely as a team, make decisive actions
Leadership Experience
- Boy Scouts of America - Troop 317, Attained rank of Eagle Scout at 16 years of age, Led project to build food boxes for YMCA Allentown and Neighborhood Health Centers of the Lehigh Valley, securing donated materials and holding a food drive, Held many leadership positions such as patrol leader, quartermaster, troop guide
- Greater Bethlehem Area Soccer League, Assistant Soccer Coach, U13 co-ed team, Fall 2021
Accomplishments
- Contributed to multiple branch customer service awards
Timeline
Customer Service Representative
Enterprise Mobility
09.2025 - Current
Sales Associate
Dick's Sporting Goods
10.2023 - 05.2024
Vehicle Service Attendant
Enterprise Mobility
03.2023 - 09.2025
High School -
Freedom High School
Some College (No Degree) - Business
Northampton Community College