Joseph Medel
Rancho Cucamonga,California
Summary
Detail-oriented and highly motivated professional with a solid background in technology, data entry, and engineering. Proven ability to manage multiple projects efficiently while maintaining a high level of accuracy and meeting tight deadlines. Adept at hardware and software configuration, data management, and troubleshooting, with a strong passion for esports and emerging technologies. Demonstrated skills in analytical thinking, problem-solving, and continuous learning, supported by a track record of successful customer service and technical support. Known for strong work ethic, resilience, and the ability to adapt to dynamic environments and shifting responsibilities. Seeking to leverage technical expertise and enthusiasm for innovation in a challenging role that supports organizational growth and technological advancement.
Overview
5
5
years of professional experience
Work History
Data Entry/10-Key Specialist
Iron Mountain
08.2024 - Current
- Demonstrated proficiency in 10-key data entry, consistently achieving and surpassing production goals by processing 120 to 150 files daily.
- Accurately input large volumes of data with meticulous attention to detail, ensuring adherence to strict deadlines.
- Proven ability to thrive in physically demanding environments, including standing for extended periods and safely lifting boxes weighing up to 90 pounds.
- Adapted to varying warehouse conditions, efficiently completing tasks in environments that lack consistent climate control.
- Strong command of English, with excellent reading, writing, and communication skills.
- Experience with medical records management, bringing valuable insight into data entry processes.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Entry Level Account Manager
JNB Consultants
01.2024 - 02.2024
- Collaborated with a Senior Manager to learn and implement client management procedures, customer service, and sales techniques.
- Enhanced client exposure and satisfaction through exceptional service and innovative outreach strategies.
- Supported account managers by participating in client meetings, completing performance evaluations, and aiding in new employee onboarding.
- Contributed to campaign growth and team development by addressing client needs and resolving issues effectively.
- Helped maintain high client retention rates and strong relationships by anticipating needs and providing prompt solutions.
- Engaged in cross-functional teamwork to resolve customer issues and uphold service integrity.
Tax Preparer
Jackson Hewitt
01.2023 - 05.2023
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Managed over 30 customer phone calls per day; increased sales by 12%.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Offered clients recommendations to reduce tax liabilities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Maintained compliance by adhering to current tax laws and regulations.
- Analyzed financial records to verify accuracy of tax returns.
Fulfillment Center Associate
Amazon
10.2021 - 10.2022
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow directions for some tasks
- Troubleshoot problems
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Increased production numbers within designated work areas by 15%.
- Ensure product meets quality requirements
- Operate power industrial trucks (PIT) such as forklift or pallet driver, and work at heights up to 35 feet
- Performed proper lifting and handling techniques to maintain safe working environment.
Information Systems Technician
United States Navy, USN
08.2019 - 01.2020
- Manage communication operations and networks aboard Navy vessels, and play vital role in everything from electronic mail systems to special intelligence and information warfare systems.
- Establishing, monitoring and maintaining radio frequency communication systems
- Operating and maintaining global satellite telecommunications systems
- Transmitting, receiving and storing all incoming and outgoing messages
- Managing and coordinating information systems security across platforms and fleets
- Designing, installing and operating wide-area-networks, computer systems and associated devices
- Performing network system administration, maintenance and training and manage network security
- Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
- Writing programs to collect and distribute data for variety of applications
- Ensuring proper security and handling of communications materials, systems and equipment
- Performing diagnostics and data recovery operations and maintaining logs
Education
High School Diploma -
Associate of Science - Computer Engineering
Computer Engineering
Computer Engineering
Skills
- Proficient in Hardware and Software Configuration
- Highly Organized with Excellent Attention to Detail and Accuracy
- Strong Analytical, Methodical, and Decision-Making Skills
- Proven Time Management, Reliability, and Ability to Meet Deadlines
- Extensive Knowledge of Esports, Technology Trends, and Gaming Industries
- Strong Mathematical, Quantitative Analysis, and Programming Skills
- Proficient in Programming, Data Management, and Technical Support
- Experience in Customer Service with Strong Communication Skills
- Experience with Data Entry and Maintaining High Accuracy Under Pressure
- Experience with Hardware and Software Troubleshooting
- Strong Work Ethic, Resilience, and Ability to Adapt to Shifting Responsibilities and Workflows
- Self-Learning and Continuous Development in Emerging Technologies
- Comfortable Applying Standard Operating Procedures (SOPs)
- Availability to Work Nights and Weekends
- Effective Team Collaboration and Communication Skills
- Proficient in Microsoft Word, PowerPoint, and Google Docs
- Unmatched Enthusiasm for Technology and Esports
- Familiarity with Daily Fantasy Sports (DFS) and Sports Gaming Industries
- Storyteller with a Passion for Crafting Cohesive Narratives
Community Involvement
- Esports Community Engagement: Actively participate in Reddit and Twitter groups related to OpTic Gaming, FaZe Clan, and 100 Thieves, contributing to discussions and staying informed on industry trends.
- Support for Major Esports Teams: Regularly engage with and support OpTic Gaming, FaZe Clan, and 100 Thieves, demonstrating a comprehensive understanding of esports dynamics and fan engagement.
- Event Attendance: Attended the Call of Duty League Championship 2022, gaining valuable insights into major esports events and competitive gaming.
Esports Community Engagement and Involvement
- Esports Community Engagement: Actively participate in Reddit and Twitter groups related to OpTic Gaming, FaZe Clan, and 100 Thieves, contributing to discussions and staying informed on industry trends.
- Support for Major Esports Teams: Regularly engage with and support OpTic Gaming, FaZe Clan, and 100 Thieves, demonstrating a comprehensive understanding of esports dynamics and fan engagement.
- Event Attendance: Attended the Call of Duty League Championship 2022, gaining valuable insights into major esports events and competitive gaming.
Additional Information
Hobbies and Interests
- Extensive PC Technical Understanding + Gaming Knowledge and Passion
- PC Gaming Expertise: Deep understanding of PC gaming hardware and software, including controllers, GPUs, CPUs, motherboards, and power supplies. Skilled in optimizing and troubleshooting PC gaming setups.
- Mobile Gaming Enthusiast: Experienced with a variety of mobile games, including Among Us, Angry Birds, Brawl Stars, Boom Beach, Clash Royale, Clash of Clans, Dragon Ball Legends, Flappy Bird, Geometry Dash, Jetpack Joyride, Mech Arena, Subway Surfers, and Temple Run.
- Competitive Gaming Enthusiast:
- Call of Duty: Lifelong fan of Call of Duty, with a strong interest in competitive Call of Duty esports. Excited for upcoming releases like Call of Duty: Black Ops 6 and actively follow the esports scene.
- Halo: Engaged with the Halo esports community, staying updated on competitive matches and developments within the franchise.
- Dragon Ball Fan: Eagerly anticipating the release of Dragon Ball: Sparking Zero and actively involved in the Dragon Ball community and franchise.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Entry/10-Key Specialist - Iron Mountain
08.2024 - Current
Entry Level Account Manager - JNB Consultants
01.2024 - 02.2024
Tax Preparer - Jackson Hewitt
01.2023 - 05.2023
Fulfillment Center Associate - Amazon
10.2021 - 10.2022
Information Systems Technician - United States Navy, USN
08.2019 - 01.2020
Etiwanda High School - High School Diploma,
Chaffey College - Associate of Science, Computer Engineering
California State University - San Bernardino - , Computer Engineering
University of California - Davis - , Computer Engineering