JOSEPH MENESES
Henderson,NV
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customization Lead Associate
Las Vegas Raiders
Las Vegas, NV
07.2021 - Current
- Responsible for supervising and managing the day-to-day activities of team members to work on a given project to ensure operations run seamlessly.
- Training and coaching front-line associates in completion of everyday assignments.
- Receive all shipments, stock replenishment, order fulfillment of e-commerce, store replenishment, and special events.
- In charge of the customization room by ensuring custom jersey web orders are completed, working on team's list for transfers to Raider Image stores, operating customization kiosk and maintaining inventory for customization room.
Special Service Associate
The Home Depot
Concord , CA
08.2020 - 07.2021
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Responsible for ensuring that customer transactions are processed quickly and accurately.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Home Depot employee of the month for December 2020.
Community Fund
Oakland Athletics
Oakland, CA
03.2019 - 07.2021
- Served customers with knowledgeable, friendly support at every stage of purchasing raffle tickets.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Oakland Athletics Employee of the month for July 2019.
Guest Experience Representative
Oakland Raiders
Oakland , CA
07.2019 - 01.2020
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Assisted with Mobile Ticketing and troubleshoot issues at the Entry Gates.
- Delivered a high level of customer service and fan experience throughout the stadium.
Education
Bachelor of Science - Business Administration- General Management
Cal State East Bay
Hayward, CA 12.2021
Skills
- Consultative Sales Approach
- Customer Loyalty
- Revenue Generation
- Business Operations
- Leadership
- Adaptability
Timeline
Customization Lead Associate
Las Vegas Raiders
07.2021 - Current
Special Service Associate
The Home Depot
08.2020 - 07.2021
Guest Experience Representative
Oakland Raiders
07.2019 - 01.2020
Community Fund
Oakland Athletics
03.2019 - 07.2021
Bachelor of Science - Business Administration- General Management
Cal State East Bay
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