JOSEPH MENESES

-Provide comprehensive moderation for all 2K games, ensuring compliance with community guidelines and fostering a positive environment for players.

-Effectively addressed player inquiries and concerns, offering expert-level customer support across various 2K game titles.

-Utilized advanced knowledge of all 2K games to guide players in troubleshooting, strategy advice, and resolving technical issues.

-Give customers a timely and empathetic response to service tickets, ensuring player satisfaction and fostering long-term loyalty to 2K products.

• Responsible for supervising and managing the day-to-day activities of team members to work on a given project to ensure operations run seamlessly.
• Training and coaching front-line associates in completion of everyday assignments. Containing order fulfillment of e-commerce customization products.
• Responsible for graphic designing, creating innovative and eye-catching designs for hats, apparel, and accessories.
• Operating and maintaining inventory for Customization Room and Distribution Center.

• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Responsible for ensuring that customer transactions are processed quickly and accurately.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Home Depot employee of the month for December 2020.

• Served customers with knowledgeable, friendly support at every stage of purchasing raffle tickets.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Set and achieved company defined sales goals.
• Oakland Athletics Employee of the month for July 2019.

• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, VIP's, with high degree of respect for privacy.
• Assisted with Mobile Ticketing and troubleshoot issues at the Entry Gates.
• Delivered a high level of customer service and fan experience throughout the stadium.