Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Minick

Lancaster,TX

Summary

Dynamic courier professional with a proven track record at Central Courier, excelling in time-sensitive deliveries and route planning. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Achieved improved delivery times by optimizing routes, ensuring packages arrived safely and on schedule, fostering repeat business and strong client relationships.

Overview

15
15
years of professional experience

Work History

Courier Contractor

Central Courier
05.2022 - Current
  • Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
  • Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
  • Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
  • Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
  • Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.

I/C Driver

T-force Logistics
05.2010 - Current
  • Adhered to traffic laws and safety protocols.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Improved fuel efficiency by implementing strategic driving routes and practices.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Improved route efficiency, leading to reduction in average delivery times.

Education

Business Administration

Grambling State University
Grambling, LA

Skills

  • Package handling
  • Punctuality
  • Deadline oriented
  • Route planning
  • Working independently
  • Problem-solving
  • Time sensitive deliveries
  • Verbal and written communication

Timeline

Courier Contractor

Central Courier
05.2022 - Current

I/C Driver

T-force Logistics
05.2010 - Current

Business Administration

Grambling State University

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Joseph Minick