Joseph Moats
Cary,NC
Summary
Highly proficient customer service worker with quick analytical thinking and fast problem solving skills. Trained to de-escalate situations if they arise, but more importantly to contain and control matters before they have the chance to become more. Friendly personality that builds connections with people that leaves lasting impressions. Works well with others and remains neutral in conflict of interest between others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Neko Thai and Sushi
10.2022 - 01.2024
- Serving in a foreign environment/ working with co-workers and maintaining efficiency despite language barriers
- Being knowledgeable of fish and their pairings alongside their foreign names as well. Memorizing 40+ sushi rolls alongside 40+ other menu items
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders to ensure timely delivery and quality standards.
Server
Bonefish Grill
02.2022 - 09.2022
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Server
Cracker Barrel
01.2021 - 02.2022
- PAR 3 Skill Trainer
- Training new servers how to carry trays with food and drinks
- Teaching efficiency and multi-tasking to prevent from becoming overwhelmed on the floor
- Teaching to be calm, defusing any situation from becoming a problem, how to recover while keeping composure
Education
High School Diploma - undefined
Lee County High School
Sanford, NC06.2021
Associate of Science - undefined
Central Carolina Community College
Sanford, NCSkills
- Customer Service
- Order fulfillment
- Typing
- Microsoft Word
- De-escalation Techniques
- Conflict management
- Cash handling
- Craft beer experience
- Upselling
- Point of Sale (POS) System Operations
- Manual handling
- Basic Math English: Native/ Bilingual Spanish: Limited
- Serving Experience
- Time management
- Guest relations
- Hospitality
- Verbal and Written Communication
- People Skills
- Wine knowledge
- Microsoft Excel
- Bussing
- Driving
- Seafood
- Liquor, Wine and Food Service
- Dining Customer Service
- Computer literacy
- Cleaning
- Weight handling in the workplace
- Cocktail experience
Certification
Driver's License
Languages
English
Timeline
Server/Bartender
Neko Thai and Sushi
10.2022 - 01.2024
Server
Bonefish Grill
02.2022 - 09.2022
Server
Cracker Barrel
01.2021 - 02.2022
High School Diploma - undefined
Lee County High School
Associate of Science - undefined
Central Carolina Community College