Joseph Mondragon
Rexburg,ID
Summary
Dynamic Operations Manager with a proven track record at Becklar LLC, excelling in workflow optimization and conflict resolution. Adept at enhancing efficiency and customer satisfaction through strategic problem-solving and performance monitoring. Bilingual and skilled in staff training, I drive continuous improvement and compliance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Operations Manager
Becklar LLC
Rexburg, Idaho
01.2020 - Current
- Analyzed operational challenges to identify solutions and enhance efficiency.
- Communicated clear objectives and executed strategies to achieve peak performance.
- Utilized problem-solving skills to anticipate and resolve potential operational disruptions.
- Employed conflict management techniques to improve customer satisfaction and retention.
- Conducted staff meetings to evaluate work activities and promote continuous improvement.
Freight Team
The Home Depot
03.2019 - 12.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Received and organized incoming freight for efficient storage and distribution.
- Operated forklifts and pallet jacks to move heavy items safely.
Security Officer
Hard Rock Casino
06.2018 - 12.2018
- Monitored casino premises to ensure safety and security for guests and staff.
- Conducted regular patrols to detect suspicious activities and prevent incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Utilized radio communication systems for effective communication between other security personnel and departments.
Education
High school diploma -
Absegami High School
Galloway, NJ06.2018
Skills
- Bilingual proficiency
- Workflow optimization
- Performance monitoring
- Customer service
- Warehouse operations
- Conflict resolution
- Performance evaluation
- Compliance maintenance
- Operations management
- Staff training
- Data management
- Computer skills
Languages
- Spanish, Native
- English, Advanced
Timeline
Operations Manager
Becklar LLC
01.2020 - Current
Freight Team
The Home Depot
03.2019 - 12.2019
Security Officer
Hard Rock Casino
06.2018 - 12.2018
High school diploma -
Absegami High School