Joseph Monreal
Rancho Cucamonga,CA
Summary
Hardworking Customer Service Representative Supervisor actively seeking position. Effectively and professionally maintains and enhances customer service by delivering quality and excellence at every level. Communicative and responsible team leader builds productive and positive relationships with customers, employees and management teams to ensure 100% satisfaction. Consistently promotes company values, goals and culture through all interactions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative Supervisor
KB Home Inland Empire Division
03.2021 - 12.2022
- Contacted customer, scheduled, evaluated warranty and emergency service issues
- Scheduled, supervised every aspect of trade company tech performance service to ensure completion, exceptional level of quality, excellence, customer satisfaction
- Collaborated with Construction, Sales teams to consistently meet every company goal and guideline and achieved best division in company.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative
Coastal Construction Group
05.2020 - 03.2021
- Contacted customer, scheduled, evaluated warranty issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Scheduled, supervised every aspect of trade company tech performance service to ensure completion, exceptional level of quality, excellence, customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Customer Service Representative Supervisor
KB Home Inland Empire Division
12.2012 - 05.2019
- Contacted customer, scheduled, evaluated warranty and emergency service issues
- Scheduled, supervised every aspect of trade tech performance service to ensure completion, exceptional level of quality, excellence, customer satisfaction
- Collaborated with Construction, Sales teams to consistently meet every company goal, guideline, and achieved best division in company.
Senior Customer Service Coordinator
Airplus Of California
06.2008 - 09.2012
- Over the phone, greeted customers and listened closely to problems described to determine solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 75%.
- Joined sales team, surpassed sales goals through implementation of effective marketing strategies. Earned top sales member for 150 new clients.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
High School Diploma -
San Bernardino Adult School
San Bernardino, CA06.1981
Skills
- Successful customer relationship management
- Project expense management
- Word, Excel, Power Point, Data entry
- Organizational, time, project management
- Problem solving management, resolution
- Communication, leadership
- Managing Subcontractors
- Administration and Operations
Accomplishments
- KB Home in 2019 - earned " Best Service Performance " award.
- Airplus of California in 2010 - Supervised team of 10 staff members.
- Airplus of California in 2010 - Joined inside sales team with 3 other sales agents and earned " Top Sales agent " award for selling 150 new customer contracts and 41% increase in revenue for first time in company.
Timeline
Customer Service Representative Supervisor
KB Home Inland Empire Division
03.2021 - 12.2022
Customer Service Representative
Coastal Construction Group
05.2020 - 03.2021
Customer Service Representative Supervisor
KB Home Inland Empire Division
12.2012 - 05.2019
Senior Customer Service Coordinator
Airplus Of California
06.2008 - 09.2012
High School Diploma -
San Bernardino Adult School
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