Joseph Montalvo
East Moline,IL
Summary
United States Coast Guard Veteran. Possess exceptional written and verbal communication skills, coupled with effective listening abilities. Demonstrate a strong work ethic, enthusiasm for challenges, and high motivation. Excel in collaborative environments, both in supervisory roles and as a team player. Highly organized and detail-oriented with excellent time management skills and the ability to prioritize tasks effectively. Adaptable and flexible in dynamic environments.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
Case Management Lead/Clinical Lead
Top Of The World Ranch Treatment Center
05.2024 - Current
- Promoted continuous improvement initiatives within department, leading to more efficient practices and resource utilization.
- Provided guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
Resident Associate Supervisor
The Abbey Center
05.2021 - 05.2024
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Led stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills.
- Coordinated substance abuse treatment referrals as part of a holistic approach to rehabilitation support services.
- Completed ongoing training in areas such as mental health, substance abuse treatment, and crisis intervention techniques to enhance professional expertise.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Promoted healthy habits for clients with substance abuse issues through group therapy sessions and addiction education workshops.
- Reduced relapse rates by developing and implementing individualized treatment plans for clients with substance abuse issues.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Peer Support Specialist/Veterans Support Specialist
Robert Young CCBHC
11.2020 - 04.2021
- Assertive Community Treatment team member
- Meet with clients daily to assist with needs
- Function as peer, and advocate for clients
- Monitor client progress
- Keep detailed notes on all client encounters.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
Program Facilitator
Top Of The World Ranch Treatment Center
12.2019 - 11.2020
- Lead experiential groups in mindfulness, sound therapy, creative expressions, graduation ceremonies, as well as traditional 12 step programs
- Interact and engage with clients
- Keep appropriate documentation of all group, and client activity.
- Organized supplementary materials such as handouts, slides, and case studies to complement core program offerings for comprehensive learning experience.
- Led stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills.
GM Automotive Service Technician
MCLAUGHLIN MOTORS
07.2018 - 12.2019
- Routine Maintenance
- Vehicle diagnostics and repair.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Business Assistant
Heartland Dental
11.2016 - 01.2018
- Greet and assist patients with scheduling dental needs, while creating and maintaining friendly welcoming atmosphere
- Process new patient paperwork, input insurance information correctly for most accurate treatment estimates
- Provided exceptional support during periods of high work volume or staffing shortages to maintain seamless flow of operations.
- Coordinate daily schedule of patients to maximize production goals, while keeping it well balanced and manageable for clinical team
- Explain treatment plan and cost, show empathy and help patient overcome any obstacles by providing in depth explanations of financing options available, and processing finance applications
- Collect payments and schedule follow up treatment
- Post cash, credit card, personal checks, insurance checks, and financing plan payments
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
Caretaker/CWT
Rock Island National Cemetery
05.2015 - 09.2016
- Working at national cemeteries means providing highest quality of customer service when engaging with visitors of out nations veterans
- Preserved historical accuracy with meticulous restoration of aged headstones and monuments.
- Enhanced cemetery aesthetics by consistently maintaining clean and well-organized grounds.
- Maintained safe environment for visitors with regular building inspections and prompt repairs when needed.
- Ensured timely burials with efficient coordination of interment schedules and resources.
- Upheld regulatory compliance by diligently adhering to local, state, and federal guidelines for cemetery operations.
Dispatcher/General labor
Sedona Staffing Agency
11.2014 - 05.2015
- Oversee all communications within specifically assigned territories
- Relay work orders, messages, and other information to and from bus drivers and supervisors using telephone and two-way radio
- Responsible for processing customer incoming phone calls, creating individual accounts within database for new clients
- Record and maintain customer files, calculate charges, pick up and drop off locations and times
- Print and assign daily manifests for drivers.
- Directed dispatching, routing, and tracking of River Bend Transit fleet vehicles.
E-4 Machinery Technician
United States Coast Guard
04.2005 - 04.2009
- Law Enforcement of U.S waterways
- Maintain security perimeters of U.S naval ships/yards
- Conduct search and rescue missions, maintain weapons qualifications, maintain Law enforcement Qualifications, machinery technician
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environments.
- Paid attention to detail while completing assignments.
- Firefighting qualification, damage control, first aid, and emergency response.
Education
Certification Program - Automotive Technology
Universal Technical Institute of Illinois
Lisle, IL 05.2009 - 05.2010
Skills
Leadership and Facilitation
Peer Support and Advocacy
Documentation and Record Keeping
Technical Expertise
Organizational Skills
Team Collaboration
Crisis Management
Problem-Solving
Excellent Communication
Customer Service
Attention to Detail
Certification
Certified Veteran Peer Specialist
Timeline
Case Management Lead/Clinical Lead
Top Of The World Ranch Treatment Center
05.2024 - Current
Resident Associate Supervisor
The Abbey Center
05.2021 - 05.2024
Peer Support Specialist/Veterans Support Specialist
Robert Young CCBHC
11.2020 - 04.2021
Program Facilitator
Top Of The World Ranch Treatment Center
12.2019 - 11.2020
GM Automotive Service Technician
MCLAUGHLIN MOTORS
07.2018 - 12.2019
Business Assistant
Heartland Dental
11.2016 - 01.2018
Caretaker/CWT
Rock Island National Cemetery
05.2015 - 09.2016
Dispatcher/General labor
Sedona Staffing Agency
11.2014 - 05.2015
Certification Program - Automotive Technology
Universal Technical Institute of Illinois
05.2009 - 05.2010
E-4 Machinery Technician
United States Coast Guard
04.2005 - 04.2009