Violet Bilbruck
East Moline,IL
Summary
Dynamic and reliable professional with a strong work ethic, honed at Casey's, delivering exceptional customer service and enhancing workflow efficiency. Proven ability in inventory management and maintaining hygiene standards, while fostering teamwork and training new staff. Committed to safety and cleanliness, ensuring a positive experience for all customers.
Overview
10
10
years of professional experience
Work History
Attendant
Casey's
10.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies to ensure availability for daily operations.
- Collaborated with team members to streamline processes, enhancing workflow efficiency during peak hours.
- Trained new staff on operational procedures, fostering a cohesive and knowledgeable team environment.
Cashier
Walmart
05.2019 - 09.2024
- Collaborated with team members to optimize workflow during peak hours.
- Implemented suggestions for improving checkout speed and reducing wait times.
- Provided excellent customer service, fostering repeat business and loyalty among patrons.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Dietitian
Hillcrest Home
08.2018 - 05.2024
- Assisted in inventory management, monitoring stock levels for timely replenishment.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
Cashier
Hy-Vee
08.2015 - 11.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on register operations and customer service protocols.
- Maintained clean and organized checkout areas to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Managed cash handling procedures, ensuring accuracy in drawer balances at shift end.
Education
No Degree -
Black Hawk College
Moline, ILSkills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Cleaning procedures
Timeline
Attendant
Casey's
10.2024 - Current
Cashier
Walmart
05.2019 - 09.2024
Dietitian
Hillcrest Home
08.2018 - 05.2024
Cashier
Hy-Vee
08.2015 - 11.2017
No Degree -
Black Hawk College