Joseph Monterroza
Whittier,CA
Summary
Dynamic Route Driver with a proven track record at Republic National Distribution Company, leveraging expertise in the Geo tab app for efficient daily logs and exceptional problem-solving skills to enhance customer satisfaction. Recognized for building strong client relationships and optimizing delivery routes, ensuring timely and accurate service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Route Driver
Republic National Distribution Company
10.2021 - Current
- Tracked route details including mileage, stops, orders, and case keg counts.
- Received, counted and inspected inventory for delivery.
- Developed strong customer base through efficient and reliable service.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered orders to customers to drive full satisfaction.
- Processed payments, made change, and provided receipts.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Communicated regularly with dispatcher for delivery route details and changes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Completed daily pre- and post-trip vehicle inspections.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Operated delivery vehicles safely and efficiently.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after route.
- Logged mileage, stops, orders and carton counts for each route.
- Inspected and loaded delivery trucks and picked up customer returns.
Education
High School Diploma -
11.2004
Skills
Making deliveries across So Cal safely, professional, and in a good timely manner with a great work ethic
Developed great customer service and developed great professional relations
Great organizational and communication skills
Certification
Class A license driver with no restrictions.
Up to date dot medical certificate.
Timeline
Route Driver - Republic National Distribution Company
10.2021 - Current
Continental Academy - High School Diploma,
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