Joseph Montes
Pearland,TX
Overview
9
9
years of professional experience
Work History
Pets Hotel Associate
Petsuitesinc
Pearland, Texas
06.2023 - Current
- Greeted guests and their pets upon arrival to the hotel.
- Provided detailed explanations of all services offered at the hotel.
- Assisted guests in selecting appropriate lodging options for their pet, based on size and breed requirements.
- Maintained cleanliness of kennels and other boarding facilities throughout the day.
- Performed daily animal health checks, including monitoring vital signs, weight, skin condition, and overall wellbeing.
- Provided exercise activities for boarded animals such as walks, runs, games of fh and swimming sessions.
- Collected payment from customers for boarding services rendered and provided receipts for same.
- Cleaned up after accidents or messes made by pets in common areas of the hotel.
Cashier Team Lead
Swingby
Fresno, TX
10.2022 - 02.2023
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Hostess
Benihana
Encinitas, CA
05.2022 - 09.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
Sales Associate
7-11 Convenience Store
Encinitas, CA
04.2021 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
Courtesy Clerk
Vons
Encinitas, CA
09.2020 - 04.2021
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
Cashier
Wingstop Restaurant
Arcola, TX
01.2018 - 08.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Cashier
Little Caesars Pizza
Fresno, TX
08.2015 - 12.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
Education
High School Diploma -
Hightower High School
Missouri City, TX05.2012
Timeline
Pets Hotel Associate
Petsuitesinc
06.2023 - Current
Cashier Team Lead
Swingby
10.2022 - 02.2023
Hostess
Benihana
05.2022 - 09.2022
Sales Associate
7-11 Convenience Store
04.2021 - 10.2021
Courtesy Clerk
Vons
09.2020 - 04.2021
Cashier
Wingstop Restaurant
01.2018 - 08.2020
Cashier
Little Caesars Pizza
08.2015 - 12.2017
High School Diploma -
Hightower High School