Joseph Montone
Wall,NJ
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
23
23
years of professional experience
Work History
Operations Manager
Kohl’s
03.2006 - Current
- Assisted in daily operations, ensuring efficient workflow across departments.
- Learned safety protocols and procedures to maintain workplace compliance.
- Skilled in constructing, repairing, and merchandising displays and fixtures.
- Supported inventory management processes through data entry and organization.
- Participated in team meetings, contributing ideas for process improvements.
- Over saw operations of a $11M location, leading two supervisors and a team of 30+ employees.
- Maintained accurate records of operational activities and performance metrics.
- Engaged in training sessions to enhance understanding of operational standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Owner/Operator
Swarm Termite and Pest Control
01.2003 - Current
- Developed operational strategies to enhance efficiency and reduce costs.
- Managed daily business operations, ensuring high standards of service and quality control.
- Proficient in power tool operation, carpentry repairs, and painting restoration.
- Performed repairs for termite damage in walls, voids, basements, and other areas of the home.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Established strong vendor relationships to negotiate better pricing and terms for supplies.
- Evaluated financial performance regularly, implementing measures to improve profitability and sustainability.
- Created marketing initiatives that increased customer engagement and brand awareness.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
Associate of Applied Science - Business
Middlesex County College
Edison, NJ1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
- Inventory management
- Operations oversight
- Policies and procedures implementation
- Staff development
Timeline
Operations Manager
Kohl’s
03.2006 - Current
Owner/Operator
Swarm Termite and Pest Control
01.2003 - Current
Associate of Applied Science - Business
Middlesex County College
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