Joseph Moore

Preformed executive function related to supervisory role, in order to maintain morale and functionality for my Co-workers and staff at the facility by keeping a smile on my face and atmosphere optimistic while in the presence of the public and residents.

• Performed superior customer service experience to any and all people entering facility while tenants are being relocated.
• Authorized and monitored departure and entrance of visitors and employees to maintain security of premises around 50+
• Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
• Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
• Worked close with Detention Officer's, Sargent's, Lieutenant's and command staff in making sure our facility is running at efficiency with updating policy and procedures
• Retrieved and inputted data into Microsoft Excel from STVS body scanner to track people scanned into facility.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage. Experienced and trained in Smiths detection X-ray machine, and STVS body scanner

Pioneered a different route to train recruits to monitor and patrol the 1.4 million square foot property. The time worked with QXL I had become friend with the CEO and had talked to him multiple time regarding different tactics to use while training under him.

• Supervised 1.4 million square foot property of City Scape by foot and by vehicle, thereby ensuring safety of approximately 1000+ residents and visitors
• Trained and managed new employees on basic duties of patrolling, CCTV monitoring, and de-escalation tactics
• Provided superior customer service through positive communication and anticipation of customer needs
• Managing excess tasks of desk officer and concierge
• Performed exceptional customer service, monitored security footage and program badges, provided access into the complex, and reported any operational issues to upper management.
• Resolved issues between employees and customers using company policies.
• Interviewed, hired, and trained new workers.

Worked diligently to preform to my utmost in the work place, while at work I would be utilized to preform admin tasks, repairs, and technical support to members of our branch. in order to have it achieve 4th largest mortgage company in the state.

• Record keeper of classified information
• Verified job and insurance proof for housing loans
• Worked daily with Microsoft Office products, document splitter, Windows 10, Kodiak printers, and Dell computers
• Troubleshot and resolved software problems including software installations, updates, and maintenance
• Configured desktops, laptops, smartphones, telephones, multifunction devices and/or printers as directed by department protocols
• Reported all major problems to Supervisor or proper staff needed for the fix
• Transferred important documents through cable transfer
• Talked with cliental in order to figure sensitive information to complete my work
• Performed customer service to have clients receptive and ready to provide all pertinent information
• Monitored influx of email traffic, sorted, and forwarded to the correct Co-worker / supervisor
• Administration duties
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

Adamantly protected the Premise and preformed beyond expectations according to the SOP's, I would make sure that the guests and staff were protected from threats inside/outside, while making sure that the customers didn't become a danger to them self's. while monitoring 100+ patrons entering the establishment.

• Monitored entrance/egress of the establishment while working.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Foot/vehicle patrol premises for any rowdiness, tomfoolery, or destruction of property
• Used de-escalation tactics for any issues that would present themselves.
• Patrolled exterior and interior of premises.
• Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
• Checked IDs and closely examined patrons' faces to verify age.
• Handle difficult situations with appropriate response within parameters of the SOP.
• Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
• Ejected unruly patrons from premises.

Protected, and prevented any suspicious activity inside the facility, while patrolling the 1.7 million square ft premise observing any and all activity that would occur. while making sure to have a positive environment to cultivate

• Vehicle and foot patrol inside and out of Copperstate premises (1.7 million square ft.)
• Monitored gate control by ID for vendors, employees, and officials to enter the property
• CCTV monitoring of 250 cameras inside and out of the grow facility
• Product counting and management for adequate amount of product to be received or shipped out
• Conducted searches of persons assumed of larceny which include pat downs, search and seizures, frisks, and citizen's arrests
• Worked outside of designated roles and responsibilities during a period of being short-staffed to ensure efficiency and solve problems.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.