JOSEPH MOREHOUSE
North Highlands,CA
Summary
Dynamic Service Consultant with extensive experience at Arjo Inc. and AAA MWG, excelling in customer relations and operational efficiency. Proven track record of enhancing service delivery through strategic dispatching and effective complaint resolution, achieving high customer satisfaction. Skilled in schedule management and technical support, driving success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Consultant/Dispatcher
Arjo Inc.
07.2024 - Current
- Operate DOT-regulated fleet vehicles to deliver and install medical equipment in healthcare facilities
- Oversee logistics and operational support, ensuring seamless coordination among drivers
- Optimize routing and dispatching strategies to enhance service efficiency
- Implement and enforce safety training and regulatory compliance initiatives
- Train new hires, focusing on safety and time management
Tow Truck Operator
AAA MWG
07.2020 - 06.2024
- Assisted dispatchers with coordinating service calls and optimizing driver assignments
- Maintained a 90%+ customer satisfaction rating through efficient roadside assistance
- Trained and mentored new hires, focusing on operational efficiency and customer interactions
- Lead Trainer
- ACE RSC, Rocklin, CA
- Ensured accurate service documentation and compliance reporting
Shift Lead/Supervisor
AAA MWG
06.2022 - 05.2024
- Supervised and dispatched a team of 20-35 drivers, ensuring timely and efficient service
- Provided real-time troubleshooting and operational support for field personnel
- Monitored and analyzed performance metrics to drive service enhancements
- Conducted training programs to improve team proficiency and customer service quality
05.2018 - 06.2020
- Trained and certified employees in DOT, IMDG, and HAZMAT compliance
- Managed daily workforce logistics for a team of 400+ employees, ensuring operational efficiency
- Collaborated across departments to streamline processes and minimize delays
Education
High School Diploma - General Studies, Computer Literacy
Granite Adult School
Skills
- Customer relations
- Schedule management
- Complaint resolution
- Account management
- Technical support
- Networking
- Customer service
- Computer skills
- Workflow management
- Vehicle assessment
Certification
- Smith System Driver Management
- CDL A Permit
Timeline
Service Consultant/Dispatcher
Arjo Inc.
07.2024 - Current
Shift Lead/Supervisor
AAA MWG
06.2022 - 05.2024
Tow Truck Operator
AAA MWG
07.2020 - 06.2024
05.2018 - 06.2020
High School Diploma - General Studies, Computer Literacy
Granite Adult School
Similar Profiles
David JohnsonDavid Johnson
Service Consultant at ArjoService Consultant at Arjo
ZAMALOTSHWA MNCUBEZAMALOTSHWA MNCUBE
Yes Learner Rentals at ArjoYes Learner Rentals at Arjo
Matthew VickMatthew Vick
National Sales Director Government Affairs at ArjoNational Sales Director Government Affairs at Arjo