Joseph Morley
Elgin,IL
Summary
I am a dedicated and experienced hotel operator with several levels of hotel managerial experience. I provide common-sense approaches to team building, revenue generation, and operational efficiency. Proven track record of implementing cost reduction strategies and enhancing relationships with our guests' and brand partners to drive profitability and top line revenue.
Overview
12
12
years of professional experience
Work History
General Manager
Holiday Inn-Madison
Madison, WI
01.2025 - 04.2025
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Conducted regular meetings with staff members to discuss operational issues.
- Provided direction, guidance and motivation to team members.
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Identified training needs among employees according to business requirements.
- Reviewed financial statements and reports to assess operational performance against budget targets.
General Manager
Holiday Inn Express
Roselle, Illinois
07.2024 - 12.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the hotel.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted market research to identify trends, opportunities, and threats in the market.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
General Manager
Hampton Inn By Hilton
Rockford, IL
02.2024 - 07.2024
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant General Manager
Hampton Inn and Suites-Rosemont
Rosemont, IL
02.2023 - 02.2024
- Motivate and lead team members to work together to achieve targets.
- Managed and prepared daily bank deposits.
- Enhance team engagement and performance with daily stand-up meetings.
- Delegate work to department heads, setting priorities and goals.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Monitored patron alcohol consumption to encourage safety.
- Increased profits by overseeing bar inventory and strategically increasing menu prices.
General Manager
Four Points By Sheraton
Mount Prospect, IL
04.2022 - 11.2022
- Built and maintained loyal, customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
Operations Manager
Wheelhouse Capital
St Paul , MN
11.2017 - 04.2022
- Directed all day-to-day operations of a Holiday Inn Express and a Best Western Plus facility to provide safe and enjoyable guest experience.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Improved operations by working with team members and customers to find workable solutions.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Recognized by Executive Leadership for providing exceptional service and managing controlled expenses within budget.
- Managed team of forty employees with two hotel properties prior to pandemic. Managed housekeeping, laundry, breakfast, maintenance and houseman for both hotels.
- Worked closely with Executive Leadership to deliver project requirements, develop solutions and meet deadlines.
Assistant General Manager
LaQuinta
01.2016 - 11.2017
- Reviewed monthly P&L with General Manager. Reported monthly P&L to Regional Vice President. Presented action plans for areas such as labor cost, capital expenditure budget, facility maintenance.
- Provided end-of-month audits of hotel to executive leadership as required.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Completed all assigned duties given by General Manager.
Front Office Manager
LaQuinta
Arlington Heights, IL
02.2013 - 01.2016
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to guests.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Created and optimized employee schedules for shift coverage.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Introduced team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in.
Education
GED -
Elgin Community College
Elgin, IL02.2016
Skills
- Staff training and development
- Systems implementation
- Policies and procedures development
- Document control
- Quality assurance and control
- Revenue generation
- High-pressure environments
- Team building and leadership
- Cost reduction strategies
Timeline
General Manager
Holiday Inn-Madison
01.2025 - 04.2025
General Manager
Holiday Inn Express
07.2024 - 12.2024
General Manager
Hampton Inn By Hilton
02.2024 - 07.2024
Assistant General Manager
Hampton Inn and Suites-Rosemont
02.2023 - 02.2024
General Manager
Four Points By Sheraton
04.2022 - 11.2022
Operations Manager
Wheelhouse Capital
11.2017 - 04.2022
Assistant General Manager
LaQuinta
01.2016 - 11.2017
Front Office Manager
LaQuinta
02.2013 - 01.2016
GED -
Elgin Community College