Joseph Murphy

• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

• Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

• Removed jams and unblocked conveyor system to maintain flow of goods.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Sorted items according to its destination.
• Safely transported large packages using package carts while avoiding accidents and mishaps.
• Used hand-held scanners and physical logs to accurately track item movements.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions 100% of time.
• Communicated with 10 customers daily to convey information regarding shipping delays.

• Calculate dimensions or tolerances, using instruments such as micrometers or vernier calipers
• Machine parts to specifications, using machine tools, such as lathes, milling machines, shapers, or grinders
• Set up, adjust, or operate basic or specialized machine tools used to perform precision machining operations
• Measure, examine, or test completed units to check for defects and ensure conformance to specifications, using precision instruments, such as micrometers
• Maintain machine tools in proper operational condition
• Packed, secured, labeled and applied postage to materials to prepare items for shipment
• Moved shipment materials to and from designated areas using lift and hand trucks
• Recorded each delivery using proper paperwork before leaving warehouse
• Completed on-time deliveries 90% of time by choosing best and most efficient routes
• Loaded truck and properly secured items to prevent damage

• Established effective employee schedules and delegated tasks of 5 employees to take advantage of individual abilities and meet expected demands.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Responded to and resolved customer questions and concerns.
• Completed store opening and closing procedures, including setting up registers and checking products.
• Applied security, safety and loss prevention strategies during shifts.
• Helped store management meet standards of service and quality in daily operations.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations