Joseph Muthui

DUTIES:

• Foster community engagement by designing and implementing interactive programs.
• Increase member involvement through the organization of events and activities.
• Develop strategic partnerships to enhance community resources and support.
• Organize community meetings to gather feedback and identify areas for improvement.
• Build strong relationships with identified community stakeholders for collaborative initiatives.
• Address community concerns to enhance overall customer satisfaction and trust.
• Promote community programs to expand reach and influence.
• Strengthen community bonds with effective conflict resolution strategies.
• Produce reports about community activities to keep my line manager informed.

RESPONSIBILITIES:

• Identified and onboarded schools for the School Connectivity Program
• Collaborated with the technical team to have the schools connected to internet
• Provided liaison to ensure timely support for the existing schools
• Was involved in developing a partnership document with the schools outlining terms of engagement
• In collaboration with ESG organized events at the program schools to commemorate various international days
• Was involved in organizing charitable events at schools as part of the company's CSR efforts
• Identified schools for an upgrade program done by stakeholders/investors
• Made necessary arrangements to ensure schools were well-informed of potential investor visits

RESPONSIBILTIES:

• Handled community-related incidents, for example, and not limited to; access denial, sharing policy concerns, and sabotage
• Ensured distribution point uptime by ensuring there was enough tokens and was always connected to a phase with power where applicable
• Fostered a healthy and cordial relationship with landlords to ensure a smooth running of operations
• Helped in identifying community groups/organizations for the company's CSR activities
• Developed strong community bonds to ensure a smooth landing for teams especially in new and upcoming networks
• Identified and onboarded schools for the School Connectivity program
• Helped in identifying branding locations across the territories

RESPONSIBILITIES:

• Established and maintained highly effective relationships with clients and the community in general to drive growth
• Engaged one-on-one with partners (landlords) to build strong networks and relationships
• Was involved in identifying and contracting the inaugural MTUs
• Identified and contracted hosts for the Poa Street WiFi
• Was involved in network expansion.
• Negotiated on behalf of the company for favorable terms with property owners for hosting our distribution points.
• Conversations with property owners to allow for internet installations.
• Was part of the team in the initial fibre project at Nairobi’s Eastlands.
• Worked hand-in-hand with the sales department to ensure a good penetration in the contracted MTUs
• Created awareness in new markets before the arrival of other teams

RESPONSIBLITIES:

• Worked in a fast-paced business environment in the FMCG sector.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Made sales opportunities and possible leads to exceed sales goals and increase profits.
• Increased sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Worked closely with the sales team leader to prospect, pitch and close new business.
• Organized weekly team meetings with sales.
• Was involved in the day-to-day management of clients.
• Participated in team building and sales training events
• Addressed client concerns and ensured the resolution of issues in a timely manner.
• Delivered an ongoing market analysis and assessment of competitors.
• Did retention of existing customers through the development of strong relationships with key decision makers in our client organizations.

RESPONSIBLITIES:

• Ensured fast movement of the company's lubricants through intensive marketing campaigns.
• Interacted with clients in onsite visits and relayed feedback to the area sales manager.
• Made daily call reports and sent them to the line manager
• Organized events at the dealer's sites to grow the business