Joseph Nario
Whittier,CA
Summary
Management professional with extensive experience in national sales, operations, and production management across various industries. Proven track record in planning and executing effective production strategies that drive organizational success. Expertise in team building and organizational development, fostering high-performance environments. Results-oriented approach with a focus on achieving measurable outcomes.
Overview
33
33
years of professional experience
Work History
Operations Manager
Ceviche Joe's
Whittier, CA
07.2017 - Current
- Managed the daily operations to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Maintained a 5 star review on Yelp for several years.
National Sales Account Manager
Verizon Wireless
Irvine, CA
06.2001 - 08.2017
- Negotiated contracts with vendors and customers to maximize profits.
- Created and maintained relationships with key customers, resulting in increased revenue.
- Forecasted future sales based on current trends and results.
- Developed and executed effective sales strategies to enhance market share.
- Utilized CRM software to track accounts, leads, contacts, and opportunities.
DSL and Frame Relay Coordinator
Advanced Solutions Inc SBC Global
Alhambra, CA
04.1999 - 07.2001
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
Bilingual Customer Service Representative
Southern California Edison
San Bernardino, CA
05.1996 - 03.1999
- Demonstrated excellent communication skills while working with diverse population of customers.
- Managed high volumes of emails from customers in both Spanish and English.
Bilingual Commercial Service Representative
Los Angeles DWP
Sun Valley, CA
03.1993 - 04.1996
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
- Adhered to company policies regarding service standards, procedures, guidelines and regulations.
Sales Lead
TJ Maxx
La Canada Flintridge, CA
03.1992 - 04.1993
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success.
Education
ITT Technical Institute
CA01.1994
Skills
- Team leadership
- Problem-solving
- Operations management
- Policies and procedures implementation
- Customer service
- Staff management
- Sales strategy development
- New hire onboarding
- Vendor negotiation
- Strategic planning
- Sales forecasting
- Team development
- KPI tracking
- Forecasting and scheduling
Languages
Spanish
Professional
Timeline
Operations Manager
Ceviche Joe's
07.2017 - Current
National Sales Account Manager
Verizon Wireless
06.2001 - 08.2017
DSL and Frame Relay Coordinator
Advanced Solutions Inc SBC Global
04.1999 - 07.2001
Bilingual Customer Service Representative
Southern California Edison
05.1996 - 03.1999
Bilingual Commercial Service Representative
Los Angeles DWP
03.1993 - 04.1996
Sales Lead
TJ Maxx
03.1992 - 04.1993
ITT Technical Institute
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