Joseph Neal
Old Town,FL
Summary
Dynamic Class A Technician with a proven track record showcasing expertise in advanced diagnostics and a knack for exceptional customer service. Leveraged computerized engine controls and interpersonal skills to enhance vehicle performance and customer satisfaction. Known for innovative problem-solving and efficiency improvements, consistently delivering top-tier results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Class A Technician
Kings Tire
Old Town, FL
2019.03 - 2022.01
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Installed new components or replaced defective parts to restore functionality.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Store Manager/Technician
Best Lube
Port St Lucie, FL
2010.10 - 2018.11
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Manager
American Quality Lube
Port St Lucie, FL
2006.10 - 2009.09
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized various software and tools to streamline processes and optimize performance.
Store Manager
Speed Lube LLC
Stuart, FL
2004.01 - 2006.11
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Class B Technician
Paradise Tie & Auto
Stuart, FL
2001.06 - 2002.07
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Replaced worn out tires and wheels according to safety standards set by the manufacturer.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Repaired, replaced and adjusted brakes.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Class B Technician
Ricks Automotive
Hobe , FL
1999.07 - 2001.05
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Planned work procedures using charts, technical manuals and experience.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Checked fluid levels in engines regularly including oil level checks as well as brake fluid refills when needed.
- Reviewed work orders and discussed with supervisors.
Education
High School Diploma -
American School
Home School1996-06
Skills
- Advanced diagnostics
- Computerized engine controls
- Engine performance analysis
- Ignition system repair
- Emissions control systems
- Preventative maintenance
- Restraint systems repair
- Advanced troubleshooting
- Automotive electronics
- Suspension and steering
- Electrical systems repair
- Driveability diagnostics
- Battery and charging systems
- Chassis electrical systems
- Body electrical systems
Accomplishments
cover story, Oil & Lube News number 1 in sales Three years Running.
Certification
- ASE Cert. Tech 5600-5720
References
References available upon request.
Timeline
Class A Technician
Kings Tire
2019.03 - 2022.01
Store Manager/Technician
Best Lube
2010.10 - 2018.11
Store Manager
American Quality Lube
2006.10 - 2009.09
Store Manager
Speed Lube LLC
2004.01 - 2006.11
Class B Technician
Paradise Tie & Auto
2001.06 - 2002.07
Class B Technician
Ricks Automotive
1999.07 - 2001.05
High School Diploma -
American School