Joseph Nguyen
Summary
Customer-focused IT professional with extensive experience in delivering exceptional service and resolving issues efficiently in fast-paced environments. CompTIA A+ certified with a solid foundation in computer hardware, Windows operating systems, and networking fundamentals. Proven ability to build, upgrade, and diagnose personal computers, complemented by strong communication skills and attention to detail. Committed to providing outstanding technical support and eager to contribute expertise in an entry-level IT help desk or desktop support role.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Porter
Capital Hyundai
San Jose, California
05.2025 - Current
- Provide professional customer service by welcoming clients and creating a positive service experience.
- Coordinate with service advisors, technicians, and team members to maintain efficient workflow and timely service completion.
- Transport and stage vehicles between service bays and customer pickup areas while ensuring accuracy and safety.
- Assist technicians with equipment handling and positioning heavy components during complex repairs to facilitate timely service.
- Maintain an organized, fast-paced work environment while prioritizing multiple tasks and adapting to changing operational needs.
Cafe Manager
Voyager Craft Coffee
Santa Clara, California
03.2022 - 03.2025
- Managed daily operations of busy coffee shop environment.
- Trained and supervised baristas to ensure high-quality beverage preparation.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Maintained inventory levels and ordered supplies to support smooth daily operations.
Shift Lead
Peets Coffee And Tea, & Santoro Coffee
San Jose, California
06.2017 - 03.2022
- Coached and trained employees and managed daily work assignments to enhance operations.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Trained new staff on coffee preparation and customer service standards.
- Assisted in the training of new employees.
Onboarding Specialist
Uber
Sunnyvale, California
06.2016 - 02.2017
- Facilitated onboarding sessions for new partners and drivers across various regions.
- Collaborated with cross-functional teams to streamline onboarding workflows and resources.
- Organized workshops to educate new partners about Uber's platform and services.
Skills
- Hardware Troubleshooting & PC Assembly
- Windows 10/11 Administration
- Technical Support & Issue Resolution
- TCP/IP & Basic Network Troubleshooting
- Microsoft 365 (Office Suite)
- Command Prompt (CMD) & PowerShell (Basic)
Certification
- CompTIA A+ Certification (Certified June 2026)
- CompTIA Network+ (N10-009) (expected Aug 2026)
- CompTIA Security+ (SY0-701) (expected Sept 2026)
Timeline
Service Porter
Capital Hyundai
05.2025 - Current
Cafe Manager
Voyager Craft Coffee
03.2022 - 03.2025
Shift Lead
Peets Coffee And Tea, & Santoro Coffee
06.2017 - 03.2022
Onboarding Specialist
Uber
06.2016 - 02.2017