Mark Hatfield
Waterford,MI
Summary
Technology-focused professional transitioning into IT with extensive experience troubleshooting technology, supporting users, managing business systems, analyzing data, and solving operational problems in fast-paced environments. Self-taught technical skills include PC hardware assembly and troubleshooting, Windows environments, basic Linux, virtual machines, networking fundamentals, and general technology support. Frequently served as a go-to resource for coworkers experiencing computer, software, hardware, and technology issues. Experienced with POS systems, business applications, Microsoft Excel, Power BI, SharePoint, and other technology platforms. Known for methodical problem solving, attention to detail, patience with users, and the ability to learn unfamiliar technology quickly. Currently pursuing a career in IT with a long-term focus on networking and cybersecurity.
Overview
11
11
years of professional experience
Work History
Onboarding Manager
FLOWHUB
02.2026 - 07.2026
- Support customers through implementation and adoption of business-critical technology, helping users understand software functionality, workflows, and system processes.
- Troubleshoot customer questions and technology-related issues by identifying problems, researching solutions, and communicating clear next steps.
- Work directly with customers and internal teams to resolve implementation issues and ensure technology is configured and functioning as intended.
- Translate technical concepts and software functionality into clear instructions for users with varying levels of technical knowledge.
- Manage multiple implementations and competing priorities while maintaining detailed documentation and follow-up.
- Collaborate across teams to identify recurring issues, improve processes, and create a better customer technology experience.
- Remote
Commercial Analyst
SUN THEORY / PLATTE RIVER SERVICES LLC
05.2025 - 08.2025
- Supported supply chain and commercial operations through data analysis, reporting, system management, and cross-functional problem solving.
- Worked extensively with business systems and data sources to identify discrepancies, investigate issues, and provide actionable information to operational teams.
- Used Microsoft Excel, Power BI, SharePoint, Flowhub, and Metrc to analyze operational data and build reporting solutions.
- Developed and maintained reporting processes requiring data validation, troubleshooting, data transformation, and attention to detail.
- Collaborated with procurement, vendor relations, supply chain, and operational teams to resolve system and data issues.
- Used technology and analytical tools to improve visibility into inventory, sales, purchasing, and operational performance.
- Analyzed market trends to inform pricing strategies and product positioning.
- Collaborated with cross-functional teams to support financial forecasting and budgeting processes.
Inventory Management Director
ROOTS RX
02.2021 - 05.2025
- Created and developed the Inventory Management Director position supporting inventory operations across 13 retail locations.
- Oversaw inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Managed inventory systems, processes, reporting, compliance, and operational technology across a multi-location retail organization.
- Supported and troubleshot POS and inventory-management systems used by retail employees and management.
- Used Flowhub POS and Metrc regulatory tracking systems to manage inventory transactions, investigate discrepancies, and maintain accurate records.
- Analyzed large volumes of operational data to identify discrepancies, trends, inventory availability, and process problems.
- Built processes and reporting tools in Excel to improve data accuracy, visibility, and operational decision-making.
- Worked with employees at multiple locations to troubleshoot system, inventory, and workflow issues and provide practical solutions.
- Served as a technical and operational resource for employees and managers using business systems.
- Played a key role in implementing and onboarding Flowhub POS technology across 13 retail locations, helping transition locations to the new system and supporting users during adoption.
- Developed standardized processes and documentation to improve consistency across locations.
- Identified operational problems, investigated root causes, and implemented process improvements.
Assistant Manager / Shift Lead / Budtender
ROOTS RX
11.2015 - 02.2021
- Progressively promoted through multiple positions based on performance, leadership, operational knowledge, and ability to solve problems.
- Supported employees and customers in a technology-driven retail environment.
- Assisted with POS systems, inventory systems, product tracking, technology troubleshooting, and daily operational processes.
- Trained employees on systems, procedures, technology, and company processes.
- Led team of associates to improve operational efficiency and customer service quality.
Education
Business Management & General Studies coursework
Oakland Community College
Auburn Hills, MIHigh School Diploma - undefined
Waterford Kettering High School
Waterford, MI01-2005
Skills
- Hardware Troubleshooting & PC Assembly
- Windows Operating Systems
- Networking Fundamentals
- Troubleshooting & Root Cause Analysis
- Software & Application Support
- User Support & Technical Assistance
- Hardware/Software Installation
- Microsoft Excel & Power BI
- POS & Business Systems
- Data Analysis & Reporting
- Documentation & Process Improvement
- Remote Technical Support
- Software implementation
Timeline
Onboarding Manager
FLOWHUB
02.2026 - 07.2026
Commercial Analyst
SUN THEORY / PLATTE RIVER SERVICES LLC
05.2025 - 08.2025
Inventory Management Director
ROOTS RX
02.2021 - 05.2025
Assistant Manager / Shift Lead / Budtender
ROOTS RX
11.2015 - 02.2021
High School Diploma - undefined
Waterford Kettering High School
Business Management & General Studies coursework
Oakland Community College
CURRENT IT DEVELOPMENT
- Building foundational knowledge in IT support, computer hardware, operating systems, networking, Linux, virtualization, and cybersecurity.
- Studying networking fundamentals including TCP/IP, DNS, DHCP, IP addressing, routing, switching, wireless networking, network troubleshooting, and security fundamentals.
- Preparing for entry-level IT support roles with a long-term goal of specializing in networking and cybersecurity.