Joseph Nixon

• Operated delivery vehicles safely, adhering to traffic regulations and company policies.
• Navigated routes efficiently using GPS technology, ensuring timely deliveries.
• Inspected vehicles before each shift to maintain operational safety standards.
• Communicated effectively with customers regarding delivery schedules and issues.

• Built routes for delivery drivers based on volume, area and work day duration.

• Managed a fleet of 12 step vans and 22 employees with main focus in daily operations, truck reliability, and human relations.

• Dealt with Customer relations such as delivery disputes, property damage, and ensuring costumers were satisfied with their service or compensation for lack there of.

• Managed inventory by verifying items during loading and unloading processes.
• Assisted in training new drivers on best practices for route planning and customer service.
• Monitored daily performance metrics, identifying areas for improvement in delivery efficiency.
• Collaborated with warehouse staff to streamline loading processes, enhancing overall productivity.

Assisted in running the daily operations with in franchise such as:

• Scheduling

• Hiring

• Truck orders

• Completing customer orders

• Working front of house

• Delivering food orders

• Handling cash

• Running end of day procedures (stock check, driver cash out, bank drop for EOD)

• Delivered exceptional customer service in high-pressure dining environment.
• Managed multiple tables while ensuring timely food and beverage delivery.
• Collaborated with kitchen staff to maintain menu accuracy and food quality.
• Trained new waitstaff on restaurant protocols and service standards.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.