Joseph Nunez
Arlington,TX
Summary
Highly skilled and experienced leader in customer service, training, and operations management. seeks opportunity in a competitive and rewarding market.
Overview
12
12
years of professional experience
Work History
Deli Clerk
Tom Thumb
Arlington, TX
01.2022 - Current
- Executed fast and friendly world class customer service.
- Served hot and cold food to customers.
- Marketed Store merchandise to drive sales to customers.
- Trained new recruits to meet performance standards of the company.
- Recorded and counted monthly inventory.
Quality Assurance Associate
Group-O
Roanoke, TX
01.2018 - Current
- Monitors, listens, reviews, and coaches call center agents through live and recorded calls.
- Preps schedules and conducts internal and external calibration sessions, reporting feedback when necessary.
- Creates incentives for all call center floor to help with quality improvement.
- Executing communication with Supervisors to identify and initiate areas of opportunity for professional development and personal growth.
- Records maintenance for all current and separated employees.
- Assists in the customer service representative role as needed for servicing and coverage.
Associate Manager
Sonic Drive in
Fort Worth, TX
01.2017 - Current
- Assisted store Manager in maintaining an effective and successful drive in.
- Trained and coached new employees to meet company standards.
- Assisted in administrative duties including maintaining filed records and required documentation.
- Respectively responded to guest requests, reported guest complaints and assisted in resolving complaints.
- Assisted staff in serving hot and cold food to guests.
Assistant Manager
Midwestern Financial
Mansfield, TX
01.2014 - 01.2017
- Worked daily collection calls.
- Assisted branch manager in processing financial reports.
- Opened, closed and refinanced loans.
- Reconciled cash drawers and deposits.
- Prepared tax returns for clients.
Education
Bachelor’s degree - business administration
Northwood University
Cedar hill, TX01.2012
Skills
- Proficient in Microsoft Word, Access, PowerPoint, Excel, Apple, and Android programs
QUALIFICATIONS
- Excellent people skills.
- Team oriented with a positive attitude.
- Comfortable working in a competitive, multi-cultural, multi-ethnic environment.
- Skilled at learning new concepts quickly while working well under pressure.
Timeline
Deli Clerk
Tom Thumb
01.2022 - Current
Quality Assurance Associate
Group-O
01.2018 - Current
Associate Manager
Sonic Drive in
01.2017 - Current
Assistant Manager
Midwestern Financial
01.2014 - 01.2017
Bachelor’s degree - business administration
Northwood University