Joseph Ogirima
Cheyenne,WY
Summary
Proficient in merging extensive technical expertise with strategic issue-solving to maximize system efficiency, improve security, and simplify operations. Experienced in cooperating across multifunctional teams to guarantee the smooth integration of hardware, software, and network elements. Acknowledged for consistently providing dependable solutions that match business goals and compliance prerequisites. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 5 Year of progressive IT experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cyber Defense Operator
Wyoming Air National Guard
08.2021 - Current
- Provision/Deprovision User accounts in Active Directory
- Granting access permissions and privileges to users as need arises
- Support end users on variety of issues, from hardware, software to network connectivity problems
- Monitor system performance, resource utilization, and security measures
- Perform regular system updates, patches, and upgrades to ensure system stability and security
- Troubleshoot and resolve hardware, software, and network issues
- Escalating user issues and requests for resolution; logging, reporting, and resolving interactions within ticketing system (Remedy)
- Implement and enforce security protocols, including user authentication, access controls, and data encryption.
- Monitor and respond to security breaches, vulnerabilities, and threats.
- Conduct regular security audits and assessments.
- Experience with Commercial off-the-shelf software to include productivity applications such as office suites Microsoft Office, LibreOffice, Google Workspace
- Document, record, track and review issues to improve productivity of the Air Wing
- Work with other IT teams, such as network administrators, database administrators, and software developers, to ensure seamless integration and operation of systems.
- Mapped network printers to assigned workstations and image laptops/workstations to maintain network connectivity.
- Utilized SAAS web app to manage firmware updates and software installations on workstation and laptop across air wing.
- Performed troubleshooting, repair, and system performance analysis for operating systems.
- Applying DISA Stig Viewer 3.1 tool to DOD standard, consisting of cybersecurity requirements for various products
- Assist in inventory management, including tracking hardware and software assets.
- Monitor system performance and security, identifying potential vulnerabilities and suggesting improvements.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
Data Center Technician
Microsoft
02.2021 - Current
- Respond to user inquiries and technical issues via various communication channels (phone, email, chat, in-person)
- Diagnose and troubleshoot hardware, software, and network problems, and provide timely resolution
- Maintain and upgrade DHCP server, troubleshoot problems and managing NAS storage using VMware
- Assist in setting up and maintaining network connections, including wired and wireless configurations
- Monitor system performance and security, identifying potential vulnerabilities and suggesting improvements
- Provide periodic reports on support activities, issue trends, and resolutions
- Manage and prioritize support requests using ticketing systems and follow established SLAs
- Installed, configured, and replaced servers, server parts, and network devices, including switches, routers, and SANs
- Conducted hardware, software, and network troubleshooting, server imaging, and device decommissioning
- Resolved technical problems related to hardware, software, and connectivity issues
- Assisted Datacenter Inventory and Asset Management Team (DIAT) with shipping/receiving and inventory management.
- Provided analysis and reports on status, risks, and proposed Network/IT solutions using Phynet
- Installed and maintained advanced router and firewall configurations for network traffic isolation and security.
- Dressed and labeled cables for easy identification and traceability.
- Installed and managed structured cabling infrastructure.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Identified and reported problem devices and replaced defective parts.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Led server infrastructure development, quality assurance, staging and production systems
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose
- Preserved system documentation accuracy via regular data updates and graphical refreshes
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points
- Worked closely with network administrators and server engineers to deliver quality service
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
- Worked with outside vendors for fiber installations and service
- Analyzed and defined network requirements, optimization and support for WIFI 6 projects upgrade.
Horizontal Construction Engineer
Wyoming Army National Guard
05.2016 - 05.2021
- Oversaw drilling process and provided troubleshooting support to resolve arising issues.
- Managed project components such as rig operations, providing quotations, equipment management, and HSE compliance.
- Led a team of five military personnel in the construction of earth berms and culverts.
- Developed and implemented emergency response plan to increase preparedness and prompt response.
- Conducted site assessments to determine the best location for drilling operations.
- Monitored, executed, and documented drilling operations on conventional jack-up rigs and cyber-rigs
- Trained new workers to apply proper drilling techniques and comply with safety procedures.
- Determined accurate angles and depths before drilling or giving instructions.
- Prepared construction reports to document progress and recommend corrective courses of action.
- Collected and managed data to develop engineering estimates.
- Monitored construction activities to facilitate design specifications and contracts according to schedule and within budget.
- Conducted safety inspections and risk assessments before and during drilling operations to determine adherence to OSHA regulations.
- Conducted in-depth research to develop recommendations for approaches, concepts, materials or equipment.
- Operated various earth-drilling machinery such as hydraulic and pneumatic drills, rotary drills and jackhammers.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01.2025
Associate of Science - Computer Science
Laramie County Community College
Cheyenne, WY05.2021
Skills
- Ability to Work Under Pressure
- User Support and Training
- Fast Learner
- Advance Analytical Thinking Skill
- Customer Oriented attitude with focus on providing high-quality support
- Microsoft Office
- Effective Time Management
- Critical thinking and problem solving
- Ability to Multitask
- Team leadership
- Performance Optimization, Security implementation and compliance
- Windows PowerShell
- Safety Compliance
- Project Management
- Linux
Certification
- Sceurity+ Cert, COMPTIA, 2023
- ITIL v4 Foundation Cert, AXELOS, 2022
Clearance Level
TS
Hobbies and Interests
- Reading
- Fishing
- Playing Video games
- Working out
- Travelling
Timeline
Cyber Defense Operator
Wyoming Air National Guard
08.2021 - Current
Data Center Technician
Microsoft
02.2021 - Current
Horizontal Construction Engineer
Wyoming Army National Guard
05.2016 - 05.2021
Bachelor of Science - Information Technology
Western Governors University
Associate of Science - Computer Science
Laramie County Community College
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