JOSEPH O’NEILL
Philadelphia,PA
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 20 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
24
24
years of professional experience
Work History
Operations Manager
United Parcel Service
Philadelphia, PA
01.2015 - 12.2019
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented ad recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Operations Supervisor
United Parcel Service
Philadelphia, PA
01.2001 - 01.2015
- Mentor: delegate work to high potential employees who we see as future leaders of the company.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Training Specialist
United Parcel Service
Philadelphia, PA
01.1999 - 01.2001
- Retention: retain employees to better the operations and reduce payroll cost with a more senior knowledge employee
- Auditing: ensure employees are performing the methods and procedures to prevent injury and potential service failures.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Team Member
United Parcel Service
Philadelphia, PA
01.1996 - 01.1999
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Business Administration
American InterContinental University
2016
Skills
- Ability to teach and mentor
- Team building
- Decision Making
- Motivation
- Integrity and discipline
- Management Training
- Business Development
- Department Oversight
Timeline
Operations Manager
United Parcel Service
01.2015 - 12.2019
Operations Supervisor
United Parcel Service
01.2001 - 01.2015
Training Specialist
United Parcel Service
01.1999 - 01.2001
Team Member
United Parcel Service
01.1996 - 01.1999
Bachelor of Arts - Business Administration
American InterContinental University
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