Joseph O'Neill

• Streamlined operational processes, enhancing efficiency and productivity across all departments both front of house and back of house.
• Implemented cost-saving measures, optimizing resource allocation and reducing waste. Started analysis to calculate both cost of sales weekly and payroll costs as well.
• Developed strategic partnerships with other local restaurants, to build the business. Visited marketing managers one on one when available to meet in person to discuss proposal. Payed a commission to area hotels to forward breakfast/lunch/dinner functions for larger groups they could not handle.
• Started trips to the Canadian border, at their first rest stop after crossing into the US, to meet with the drivers and guides to present our proposal to better service their customers who neede to stop for a breakfast buffet on their way to New York City. This practice culminated in 6-12 buses each weekend with approx 65ppl per bus.
• Also started working with other area restaurant owners, one on one, who had not established the connections to take a bus or two from me when I was overwhelmed.

• Implemented comprehensive training programs, elevating staff performance and customer service standards.
• Analyzed market trends to inform strategic planning and property management decisions.
• Fostered partnerships with local vendors to optimize resource allocation and reduce costs.
• Streamlined budgeting processes, improving financial reporting accuracy and accountability.
• Spearheaded community outreach initiatives, strengthening brand presence and customer loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Hired as Regional Manager and very quickly established a new standard in excellence for the company. In 5 years as an RM I received the RM Of The Year Award 4 times.

Promoted to General Manager of the video division which included both home office responsibilities and field supervision as well. Led the chain in every metric for 3 years before being promoted to Corporate Vice President of Mall Stores. Responsibilities included 1100 stores in all 50 states, Puerto Rico and the Virgin Islands. Total volume exceeded $1.1M.

Worked closely with mall managers to either find a location for one of my formatted music/video stores or to find a better location for one of my existing stores.