Joseph Orlando
DeLand,FL
Summary
Dynamic Account Manager with a proven track record at Allstate Exteriors LLC, excelling in client relationship management and strategic planning. Achieved high client retention through exceptional service and effective communication, while successfully negotiating contracts and enhancing upsell opportunities. Recognized for driving business growth and fostering collaborative team environments.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager
Allstate Exteriors LLC
06.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
CEO
Seabreeze Quality Services LLC
02.2007 - 06.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
- Secured advantageous partnerships and collaborations to co-develop cutting-edge technologies and solutions.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw business-wide changes to modernize procedures and organization.
- Created succession plans to provide continuity of operations during leadership transitions.
Education
High School Diploma -
Duanesburg High School
06-2004
Skills
- Client relationship management
- Contract negotiation
- Account reviews
- Upselling techniques
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Strategic planning
- Time management
- Project management
- Data analysis
Timeline
Account Manager
Allstate Exteriors LLC
06.2024 - Current
CEO
Seabreeze Quality Services LLC
02.2007 - 06.2024
High School Diploma -
Duanesburg High School
Similar Profiles
Harlen MillerHarlen Miller
Production Manager at Allstate Exteriors - RoofingProduction Manager at Allstate Exteriors - Roofing
Paul BeekmanPaul Beekman
Head Maintenance Technician and Project Manager at Allstate Exteriors - RoofingHead Maintenance Technician and Project Manager at Allstate Exteriors - Roofing
Jonathan MartiznaJonathan Martizna
Production Manager at Elite Exteriors LLCProduction Manager at Elite Exteriors LLC