Joseph Ortiz
Houston,TX
Summary
Flexible and dedicated with a proven track record in risk management and customer service. Skilled in team building and workflow management, I excel at maintaining safety and security while fostering positive environments. Recognized for enhancing operational efficiency and resolving conflicts effectively as well as developed practical skills in hands-on electrical environment, including problem-solving and attention to safety. Demonstrated ability to work efficiently in team settings and manage tasks to completion. Looking to transition into new field, leveraging strong analytical and technical skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Security Guard
Andy Frain
03.2025 - Current
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Key Holder Supervisor/Barista
Nourish Wellness
04.2024 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Opened and Closed the shop ensuring proper protocol was followed.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Key Holder Supervisor
Kids Empire
10.2023 - 04.2024
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Team Member
Cinemark Theaters
01.2023 - 09.2023
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Delivered in house Online orders ensuring quality and on time service
- Addressed and resolved customer complaints in polite and professional manner.
Education
Graduate Certificate - Electrical Applications
Tulsa Welding School
05-2025
High School Diploma -
Eisenhower High School
06-2023
Skills
- Risk management
- Workflow management
- Quality control
- Staff discipline
- Customer service
- Opening and closing coordination
- Wiring installation
- Field installation
- Conduit Installation
- Working with transformers, switchgear, and overcurrent protection
- Branch circuit wiring
- Building and troubleshooting control circuits
Certification
- Electrical Apprentice license
- Food Manager Certificate
- Drivers license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Security Guard
Andy Frain
03.2025 - Current
Key Holder Supervisor/Barista
Nourish Wellness
04.2024 - Current
Key Holder Supervisor
Kids Empire
10.2023 - 04.2024
Team Member
Cinemark Theaters
01.2023 - 09.2023
High School Diploma -
Eisenhower High School
Graduate Certificate - Electrical Applications
Tulsa Welding School
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