Joseph Ortiz
Danbury
Summary
Results-driven professional with experience delivering high-quality work in fast-paced environments. Skilled in communication, problem-solving, and collaboration, with commitment to continuous improvement and a proven ability to adapt quickly and contribute to team success
Overview
6
6
years of professional experience
Work History
Dietary Aide
Compass Group Inc.
Danbury
05.2025 - Current
- Served meals to patients following dietary guidelines.
- Maintained cleanliness and organization of kitchen areas.
- Followed food safety protocols and sanitation practices diligently.
- Communicated dietary restrictions to the culinary team effectively.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Stocked supplies in dining areas as needed.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
Pharmacy Technician
Walgreens
Danbury
04.2020 - 05.2025
- Received payment from customers and processed credit card transactions when necessary.
- Mixed pharmaceutical preparations according to written prescriptions.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Entered prescription information into computer databases.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted in training new employees on pharmacy procedures.
- Answered telephones to respond to questions or requests.
Server
Applebee's Grill + Bar
Danbury
10.2022 - 03.2024
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Prepared checks, itemizing total meal costs and taxes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted guests and provided menus.
Education
High School Diploma -
Werace Adult Education
Danbury, CT06-2019
Some College (No Degree) -
Naugatuck Valley Community College
Waterbury, CTSkills
- Drug safety
- Insurance verification
- Problem-solving skills
- Drug monitoring
- FDA drug safety guidelines
- Insurance billing
- Stocking shelves
- Confidentiality and HIPAA
- Communication
- Critical Thinking
- Bilingual
- Flexibility
- Computer
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
Dietary Aide
Compass Group Inc.
05.2025 - Current
Server
Applebee's Grill + Bar
10.2022 - 03.2024
Pharmacy Technician
Walgreens
04.2020 - 05.2025
High School Diploma -
Werace Adult Education
Some College (No Degree) -
Naugatuck Valley Community College